The place was filthy and employees were dirty . Unshowered, dirty clothes, and this was in the morning. I had to return truck because it was not compatible with electric brake trailers. And I got charged. F this place and U-Haul.JAMES A.
Trailer Rental & Towing in Longwood, FL at Car Mechs
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Longwood, FL 32750
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The equipment (26' truck and furniture dollys) we had reserved through uhaul.com were not available and no one bothered to call in advance. We showed up with people at home ready to move and were delayed considerably as the establishment tried to figure out what to do. We wound up with a 15' truck that caused us multiple trips to move our 4 bedroom home. In addition, we had to waste time going to another uHaul to get the furniture dollies. They promised us a $50 credit to offset the additional mileage we incurred, but it's been over 2 weeks and we have yet to see the credit. This is unacceptable. At such a stressful time of moving, we should have been notified IN ADVANCE if what we reserved was no longer available.Richard L.
The guys there were nice, but had no clue what was going on. When I asked where the moving blankets were, they were kind about it but had no idea what was going on.Edward K.
Fix the app. I tried to use the app to return the utility trailer I rented. The app couldn't find my location after watching the video and going into my settings and allowing access several times. I knew someone would try to penalize me for the trailer being â€œlateâ€ so I took pictures and sent an email to U-Haul letting them know the problem. Of course I get my invoice and there it is. A $20 late fee for not having the equipment back on time. I was supposed to have the equipment back by 6pm. I had it back by 5:45 but after trying to use your impossible app I ended up leaving the parking lot at 6:30. I wrote U-Haul on 4/20 when I got my invoice to get my $ back but of course....crickets!KENNETH A.
Great customer serviceALEXIS O.
Excellent customer service. The guy there was very friendly and knowledgeable. They even were able to diagnose and repair a small issue I was having with my personal car and have me a great price on tires too! All within a very timely manner I would definitely recommend this location. It's a One-Stop Automotive ShopRoger W.
I'll start with the positive. Very nice people. However, the condition of the facility is not somewhere I'd want anyone to really go. The truck had a trailer on it and had to be jumped because the battery was dead. It took a long time to get everything and go because the internet they have at the facility does not work well.Ben C.
Office was a mess and they were very unorganized. They didn't have a working computer and we had to complete paperwork on their personal phone. None of the employees wore a mask and there was a cat on the counter. It took an hour to get the trailer that should hav taken 20 minutes. I definitely choose the wrong pickup location.Louis F.
I had no problems with my rental, smooth process. Customer service was good. BUT my truck was really old, that was a concern. Thank youCarletta R.
have photos truck dirty not cleaned at all food still in it was not to be a return to same location rental but a one way charged me to park their and car was broke into truck was not running properly transmission was slipping and steering was sloppyRonda B.
Give the person their receipt upon drop off. They charged me for three days when I only used the truck for 3 hours. You can tell it was only used for one day and was returned the same day, NOT afterhours since the meter on had an added 27 miles. Also, this truck was not well maintained or disinfected to follow COVD-19 procedures. They also did not wear masks. There were three people who own the business there. They had cats all around the facility and even inside. Cats sleeping on tires and the facility was extremely dirty. They have shady practices. When I returned the car the business owner told me where to park it. The lady who checked me in told me to check for an email. I would tell everyone to avoid this location. I also recommend U-Haul to not work with this company anymore.STEPHANIE M.
I was charged a $20 fee incorrectly and they didn't even have a hitch adapter, I had to leave and go buy my own.Evan D.
Dirty, unorganized unprofessional customer service. The vehicle had issues before I left the said it was just a cold start. While we had it it broke down they sent a mechanic to fix it which took hours, then said it was the battery and suggested it was our fault not acknowledging the huge inconvenience to us. I have been renting Uhaul for a long time and never had issues. The corporate person was condescending too. This location is a mess and Uhaul dissapointed me.KISHA H.
could not find location no sign could see from streetWilliam D.
I highly recommend not using the app for check in and return. It does not work. I lost time and got over charged because the app did not work for the return process.Martin S.
Traveled in rain. There is a leak in the enclosed trailer I rented , and soaked a few of my cardboard packing boxes.Christopher M.
I WAS CHARGED A FEE FOR LATE DELIVERY WHEN I CHECKED THE VEHICLE IN ON TIME ON WEBSITE AND SCREENSHOT MY PHONE FOR PROOF. I ALSO TOOK PICTURE OF KEY GOING INTO DROP BOX WITH A TIME ON IT SHOWING I DELIVERED ON TIME AND STILL GO CHARGED.Jessenia V.
Give the option for a paper receipt.YANICK D.
The location needs better signs to the location of the office of the office.Cathryn S.
SIgns to tell rental customers where to park.Jennifer G.
Barely spoke to us at the counter. Place was like a dirt field and hard to figure it all out. Beyond all of that we had no idea that a one way rental would make us have to go to a further away location which we were told the night before by email. Tried to alter it with the link provided and it was a broken link. Tried to call uHaul the main number, twice, and was on hold for 20+ minutes with no person ever answering. Called two different local ones and was on hold for 8 minutes and then another 10 and then another 6. This was the absolute worst experience we have ever had with uHaul.Sean S.
Not a thing!Keiyh D.
I needed to change my drop-off location. I went to the website but there was no evident feature to facilitate a change. I tried to invoke the chat feature and was notified that the link was invalid. I called the number twice. Both times I waited over 10 minutes and never could get someone to come on the line when I called. There was nothing I could do but drop it at a different location and hope the charge wasn't too high. Very frustrating.JOSEPH S.
I was charged for dropping off the keys which I was not told. I was only told to go online to check in vehicle. I was not told that I would be charged. If I knew that I would not have taken the vehicle. I want my money back because I was not told of any charges if i use the drop box.Karen B.