They acted confused as if they didn’t know when I got the truck I made a reservation without safemove added due to me having commercial insurance through progressive I don’t pay for insurance on no rental vechicle or commercial truck. He added it to my total which I thought it was for mileage and it wasn’t.
Bobby M
Happy Home Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40291
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Customer Reviews
- 4.0 Average Customer Rating
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Employees fill the parking spaces that customers have to use. The storage place does not have anyone in office to assist you. It feels like you get a run a round on the phone. The lot is filled with trucks, but they are there for shop repairs. Customers are sent to other locations to pick up their rentals. Just an overall horrible experience. I rented the last truck that I needed from a competitor.
Vernon GThe truck had LMPD hold do not enter on the driver window, Police tape on the back of the truck and beer bottle caps in the cab. I told the location when I dropped it off and she said "well did you clean it"?....nope I sure didn't. It's not my responsibility to clean up another customers mess. I definitely will not go back to this location
Michael YThe only negative comment I have concerns the amount of gas in the tank. I put enough gas in the tank to return the truck with 1/4 tank. I visually looked at the gas guage. However, when I returned the truck, the proprieter showed me that the guage was below 1/4. He had moved the truck to a different part of his lot before inspecting. I realized too late that he had parked the truck on a downward slope. The fuel sensor is located center rear to rear of the tank. Hence, a lower reading. Only cost me $7.50 but thought you should know.
Timothy MThe store person did not hookup the lights appropriately, leaving them them drag on the ground. I discovered this when I arrived at my furniture pickup location. I had to search for a replacement wire harness and it cost me $22.46. UHAUL refused to reimburse me and now I have to go to Small Claims court to get my money - for the harness PLUS cost of the court and my time to get justice. Stupid.
Michael T