I am sick and tired of your automated system. I as the customer should be able to choose the pickup and drop off locations for MY convenience - not yours. Having to drive to a alternate location, especially after a long trip, is insane. I do not care if your company needs to balance equipment. As my kids would say - that's a you problem. And to make matters worse, you have the nerve to charge me a penalty fee because I refused to drive over 2 hours away round trip to your selected drop off location? That's BS!!!! I have multiple Uhaul locations 5 minutes from my home. You need to flush the automated system!!! You need to allow an option during booking a rental that clearly allows for "do not change" locations and an offer to incentivize automated selection. That way if a customer doesn't mind some inconvenience over $ they can let the system make choices. For the rest of us, when I make a reservation - LEAVE IT ALONE!!!!!
ROBERT B
A1 Saf T Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Great customer service. Mr. Nunn was friendly, courteous, & a great help. I would recommend him to everyone. A valuable manager there.
Rudy MThe guy who helped me was Great.
JAMES MU-Haul and Gary provided a very efficient experience. Gary was friendly and helpful throughout the process, making everything easy and stress-free. The equipment was in great condition, and we will definitely use them again.
Rebecca GThe Personal was friendly , polite met me as I was walking up and greeted me .new my name and took care of all paperwork. Excellent employee.....
CHARLES H