Customer Reviews for A1 Saf T Storage
(U-Haul Neighborhood Dealer)

1529 reviews

2520 E 50th St   Lubbock, TX 79404

(806) 799-2645

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/15/2021: 9:00 am - 12:00 pm
  • 5/16/2021: 10:00 am - 2:00 pm

Services at this Location:

Contact Us

(806) 799-2645

2520 E 50th St
Lubbock, TX 79404

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/15/2021: 9:00 am - 12:00 pm
  • 5/16/2021: 10:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Gary and J J are great guys. Always polite

Aleesha W. 
Rating:
4.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

They are the very best !

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

AMBRUN A. 
Rating:
5.0

The guys are very friendly & helpful.

Jayne A. 
Rating:
5.0

Great guy waited on us

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Willard G. 
Rating:
2.0

Customer did not leave a comment.

Mike N. 
Rating:
3.0

Customer did not leave a comment.

SHANNON R. 
Rating:
5.0

Customer did not leave a comment.

DONATO S. 
Rating:
5.0

Yall were great!! Thank you

ELMA A. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
2.0

Keep promise of not paying at pickup. Clean trash out of rentals. Charge properly i don't understand how i was charged going off receipt.

JESSICA S. 
Rating:
5.0

Can't improve at all .. the gentleman that run this place is very friendly and respectful.. he ask me what exactly I was moving and recommended what truck I needed.. he was very attentive to me needs.. will definitely use this guy again!!!!

JOSHUA S. 
Rating:
5.0

I have to admit when i saw where this particular establishment was located and the smallness of it all i thought to myself "no way"! the site of it does not look as polished as the bigger locations. However with that being said... It took me meeting your employee (an older Caucasia guy) to put me at ease. The general way this employee of yours is professional / knowledgeable / and friendly all at the same time gave me the impression of big business mixed with heavy country hospitality! I will from now on recommend this out of the place location just because of the person you have running it. Thank you for the memorable experience.

OLIVER L. 
Rating:
1.0

Owner of location was rude and racist. Every other word was “f*ck this or that “ or “talk to The hand”. Made a few comments of what apparel was wearing and accessories ( clutch purse ). Equipment was not ready upon arrival at time of reservation. His “helper” did not know anything and had to call Gary for any type of anything. A trailer was onsite and we were told “ that's not yours”. Was told to return in 3-4 hours and would be ready. Picked up the uhaul truck and called about 2 hours later was told “oh yea trailer been here entire time load up and come get it”. Would not recommend location to anyone at all, ever ! When dropping off uhaul at I35 location told rep about what happened in Lubbock and he took down “uhaul dealer number” and said would figure out what happened. Biggest thing that made me mad was quoted $430 over the phone upon arrival found out it was $625 and time was extended. Asked about the extra days and he said “ oh well you just paid for it can't change it sorry f*cking for ya talk to the hand - charged ya in full the second you pulled up with your purse, enjoy”. Cab had trash beside and behind seats and ashtray had cigarette butts in it.

CARLOS B. 
Rating:
5.0

The man who runs this place is super helpful. He went out of his way to make sure we would have what we needed, including fixing errors in the online reservation. And he is a great conversationist!

Jennifer G. 
Rating:
1.0

Horrible worst truck ive ever rented

DA QUESHA R. 
Rating:
5.0

Gary Nunn commitment to giving every customer the best U-Haul experience is the reason i continue to do business with his location. He never fails to go above and beyond with customer service.

STEWART LEALAND C. 
Rating:
5.0

Best Customer service! Love this location!

NICHOLAS M. 
Rating:
5.0

Great customer service

Rosalinda G. 
Rating:
5.0

Excellent Service

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Taylin L. 
Rating:
5.0

Best uhaul renting experience we have ever had.

Barry M. 
Rating:
5.0

Everything was great. Pickup and return was quick and easy.

brettBrent M. 
Rating:
5.0

Very happy doing business with A1 storage. Gray is very helpful Thank you Bo Grove

Allen G. 
Rating:
5.0

Gary was Very helpful and cares about his customers

Allen G. 
Rating:
5.0

Customer did not leave a comment.

Sergio C. 
Rating:
4.0

Reverse the $50 cancellation fee I was charged in error

Shelly B. 
Rating:
5.0

I can't think of anything that needs improvement. The gentleman who helped me was very kind and friendly and I thoroughly enjoyed my experience with U-Haul.

Michele N. 
Rating:
5.0

Customer did not leave a comment.

KALEB R. 
Rating:
5.0

Mr Gary was n amazing man he has great customer service makes u feel At home will never go to another place but his

Edward R. 
Rating:
5.0

Gary was a true professional and although his location is the furthest one in Lubbock from my house, I will be going there from now on when I need a trailer. Highly recommend if you're a fan of great service and friendly people.

JAMES H. 
Rating:
5.0

Amazing to work with, and was very quick and easy to get my truck ready. Would 100% recommend

Chelsey M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Great customer service

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very friendly atmosphere in all respects.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Keep up the great work !

Tony E. 
Rating:
5.0

Customer did not leave a comment.

stacey D. 
Rating:
2.0

Customer did not leave a comment.

Kim J. 
Rating:
5.0

Great service - very nice people.

Kevin M. 
Rating:
5.0

This was the best Uhaul experience I have had to date.

Victor S. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Staff was great and very helpful. U-Haul was ready for me when I showed up!

Andrew D. 
Rating:
5.0

VERY GREAT SERVICES. the truck we rented was really nice! thank you gentlemen at u-haul!

paul O. 
Rating:
4.0

Had trouble reaching them by phone this time, but I always receive great service; they had the truck I needed available, they had it ready for me to pick up on time, and they are always friendly. I appreciate the effort they put into making my experience good every time.

Ryan F. 
Rating:
4.0

Super nice ma. That runs it.

Shana D. 
Rating:
5.0

I enjoyed dealing with your representative, he helped me and made sure that I was taken care of. I will recommend this specific location, A1 Saf T Storage at 2520 East 50th in Lubbock, to everyone that needs to use U-haul.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Levi H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RAY D. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

They charged me for not cleaning which i left it clean and they charged me with a $14 insurance fee!!!

Angel A. 
Rating:
5.0

Customer did not leave a comment.

CINDY T. 
Rating:
5.0

Customer did not leave a comment.

christian T. 
Rating:
4.0

Fast friendly service!

JORGE T. 
Rating:
5.0

JJ is the cats meow. Always excellent

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Teddy M. 
Rating:
5.0

The location wasn't the best just because of the side of town it was at but the person working was by far the best employee you have absolutely wonderful person will use Uhaul again just because of him

QUINTON LEE E. 
Rating:
5.0

JJ is awesome

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Elanie P. 
Rating:
5.0

Jonathon provided excellent service and made the entire experience stress free. 5 stars.

John W. 
Rating:
4.0

The attendant (so sorry that I forgot his name) was very friendly and personable. Engaged in pleasant conversation. Returning the truck was probably THE most pleasant and easy-to-use experience ever.

Timothy S. 
Rating:
5.0

The employees were great!

ERICA LYNN M. 
Rating:
5.0

Great customer service

CARLOS O. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

BUSTER B. 
Rating:
5.0

Great customer service by J J and the crew here.

ANDREW BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

CINDY T. 
Rating:
5.0

Everything was great

MANUEL M. 
Rating:
5.0

Everything was goid

CRISTIAN L. 
Rating:
5.0

Small location but did a great job. Employees are friendly and helpful. Everything worked out great and was completely satisfied.

RONALD J. 
Rating:
5.0

It was all great!

JOSEPH EDWARD B. 
Rating:
4.0

I rated the location highly simply because of the employee. He was very kind and helpful. However, I originally reserved pickup at a much closer location (where vehicle was guaranteed at) then once I completed the reservation, the location was changed to the A1 Saf T Storage, 10 miles away! I feel like uhaul took advantage of me since they charge by the mile. Of course uhaul will make more money by automatically switching pickup locations on their customers. Because of that, I was charged an extra $20 just driving the vehicle from and back to the pickup location. That's not right.

Sarah C. 
Rating:
5.0

Pick up in Plainview would have been nice.

Ryan R. 
Rating:
4.0

Customer did not leave a comment.

Davidson D. 
Rating:
5.0

Your online check in and return suck. Fortunately there was a great person there to help me out.

Paul C. 
Rating:
1.0

0 space to maneuver. Wood all over the ground. Too crowded. Would rather drop off anywhere else than here again.

Zach W. 
Rating:
4.0

Awesome customer service ??

LESLIE T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Lukas W. 
Rating:
5.0

Customer did not leave a comment.

DAVID DWIGHT T. 
Rating:
5.0

Customer did not leave a comment.

TRAMAUD DEMAR D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

The customer service offered by agents at both pick up and drop off locations as well as the folks I talked to on the phone about my rental was absolutely outstanding. Even an agent at the location on 1613 34th St was very helpful finding the trailer I was looking for on E 50th as they were out at the time and secured my reservation. Thanks!

ALLAN B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

DEANNA D. 
Rating:
5.0

Customer did not leave a comment.

XOCHITL S. 
Rating:
5.0

Everything was perfect!!!

Joel H. 
Rating:
4.0

$275 for a 5x8 trailer. Pretty steep. Apparently, when equipment get tight they take full advantage of the situation and screw you with excessive rates. This is a U Haul matter. NOT the individual location

Kinzie S. 
No reviews have been submitted for this location.

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