We were there for over an hour trying to pick up a rental. First, I didn't realize I had the wrong date, so I cancelled my reservation. They had one truck left, but couldn't rent it to a "walk-in" since it was the last truck. I immediately reserved it on the UHaul app and stood back in line and then was able to get the truck. Total waste of my time having to get back in line when it was super busy and also having to reserve it on the app. I will not do business with them again. And, if that's a UHaul policy to not rent the last truck to a "walk-in" then shame on UHaul. That's b.s.
Amy R
Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manhattan, KS 66502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was top notch here. The lady at the counter was friendly and had us checked in fast! The app made returning the trailer easy also.
MICHELE ZGreat location and very helpful.
ERIC VThe person I worked with was excellent he walked me though the process and even made a few great suggestions like giving me the option to pick up the trailer later was not something I had even thought to ask for, great tip, super helpful. Maybe Dale. The whole set up was awesome, thanks.
Scott GBetter greeting customers
TELLIS C