Truck was not ready when I arrived at my appointed time. The appliance dolly was not available, but a standard dolly was substituted. Also, there were only six furniture pads, instead of the 12 I ordered. However, the agent waived the charges for the additional equipment, I would have preferred to have the equipment instead. In addition, the distance calculated by the online reservation app did not consider the extra mileage to the drop off location, causing me to incur an additional $10 mileage fee ($1/ mile!).
Daniel M
Pikes Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, VA 24354
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Customer Reviews
- 4.0 Average Customer Rating
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They told us the u-haul was on a quarter tank and we drove it out realized the tank was basically empty, but we had to return it with a quarter also told us we would receive our deposit back well after buying them 20$ in fuel we didn’t use and washing the truck off for return they tell us we wouldn’t receive our full deposit. Guess that’s what the world has came to as long as you can make it look good on paper then nothing else matters thanks u-haul won’t use em again
TRINETY EThe owner of Pikes Garage ended up showing up and processing my license so I could finish up renting the truck; however, the scanner to read my drivers license would not download on 2 different cell phones. If the owner would not have showed up, it would be a whole different story, Things went well after that but I spent an hour trying to download the scanner and calling U-Haul about 5 different times.
Sherriee DNot alot of parking but that means their business is booming. Good job
MITCHELL HMy experience was excellent
James P