The wood trim was hanging off on the inside of the trailer. I also had to find the trailer and connect it myself as the building was completely locked up even though we were told someone would be there. The location seemed extremely unprepared. This was also the second location we were moved to as the trailer I rented weeks in advanced was later found to not be available at my first location choice. We were also called 15 minutes after we originally tried to access the building and were asked to connect and do everything ourselves even once stating we didnt know how and we were then asked if we could just call someone we knew.
Peyton M
Handy 4 Homes LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason City, IA 50401
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Customer Reviews
- 3.5 Average Customer Rating
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The business had an open sign, but their door was locked and no one was there. There was a video doorbell with a note that said ring for service. I rang the doorbell twice with no answer. I finally called the business number and the person I talked to refused to come and help me. He told me I had to download the U-Haul app and use it to turn in the trailer. He was not helpful and somewhat curt. I would not recommend this business be a U-Haul partner.
James LVery helpful and went above and beyond to help me get the right size trailer for my needs.
Kelly FThese people called the police saying we stole a U-Haul and had it over a week and tried to charge me 4200 dollars , rent at your own risk
John CNobody there. I had trouble going a couple of times there to drop off the truck. Nobody there.
Claudio A