Overall great experience! The guy that helped me was very good! Vehicle and person were there on time. Possible areas to improve: Plan to give brief explanation of controls, show where the key drop box is, have more than one person who can handle rental questions and explain opportunity to and importance of uploading pics before leaving lot. Truck served purpose perfectly! Thank you so much and thanks for asking about experience! Well done!
DOUG S
Hammers Marathon Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Massillon, OH 44647
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThis was 1 hour drive from where I booked the pickup. This has nothing to do with Hammers. They were great. It was the fact that I booked this a month ago and was told by Tallmadge I should have booked it in February and I should "have known better". I was in an impossible situation and had to take an entire afternoon away to make the 2 hour round trip. This will be the last time I ever work with U-Haul.
Russel HThe pick up process through the mobile app was frustrating. The code I had to get to login took an extended amount of time to get to me and I wasted over an hour trying to get the code so I could go through the process of picking up my truck. Outside of that there were no issues.
Brent SThe app doesnt work. I didnt get a confirmation call and then the drop off location changed without notification. I GOT NO EMAIL SAYING THE DROP OFF LOCATION CHANGED. TOOK FOREVER TO UPLOAD PICS
Iman LCab was very dirty I had to clean it before I got in.
Brandon J