I would strongly recommend NOT using the mobile pickup option. I had so much trouble, from getting it to work on my phone, to not being able to open the lock box without a key, despite receiving and entering the 4-digit code! Thankfully a Hammer’s employee was still at work after hours to help, otherwise I would not have been able to pickup my vehicle. The entire process took nearly 30 minutes - very dissatisfied with that aspect of the process.
Hannah J
Hammers Marathon Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Massillon, OH 44647
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Customer Reviews
- 4.0 Average Customer Rating
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Store was clean but not really inviting... More of a drop off location so not really a recommended location for that reason
Sharon JThe bottom mirror on the passenger side was cracked and the front grill was cracked. The engine light stayed on. Also the lock box wouldn’t fully lock when I returned my vehicle. Otherwise it did what it was supposed to do. 3/5 stars
Richard PI don't believe any improvements can be made excellent costumer service.
Gregory jI felt bad about having to park at a pump after hours, but there was no other parking available.
Jennifer T