Please note the U-Haul Manager was excellent. She did everything she could to assist me with fixing her company's failure. This location did not have the 12 blankets, two-wheeled dolly, and four-wheel dolly they claimed to have had when I placed my order online. I had to drive one hour to find these items and pay an exorbitant amount for them. The whole fiasco set my move back about an hour and a half. I ended up paying my help[ for their time sitting in their car while I ran down the equipment U-Haul did not have. I ended up paying an additional $125 (time and rental of equipment elsewhere) for the move. Very disappointed. I recommend renting elsewhere.johnny A.
Trailer Rental & Towing in Melissa, TX at Melissa Storage CP
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Melissa, TX 75454
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nice peopleERICK G.
Overcharged and no response for customer service.LATOYA B.
Computer issues. Don't know if a software or user problem,but I experienced the same thing at the 3 locations involved in this transaction--Plano, Melissa, Sherman. 35-45 minutes at each location No paperwork provided or available at any location so not able to verify their input. Sherman would not accept return "computerSays" his reason Did not believe me; had no way to dispute computer. TERRIBLE EXPERIENCE UNAUTHORIZED CHARGESDee R.
Everything was easy and Sherri at CubeSmart was very helpful!Christopher G.
The Associate working the desk was very helpful, knowledgeable, and nice to work with. Thank you for making it such and easy process!Gary S.
Never rented a U-Haul before this Saturday I would recommend this location to family and friends Staff was so understanding and kind!! Thank you!Tracey K.
Sherry, the manager of the location I used, was super rude and annoying to work with.Samuel S.
Jennifer was professional & did an excellent job.Margaret M.
Friendly, great, warm and welcoming. Delivered great service :-)hafeez O.
The two workers are awesome. They helped us a bunch. I had told them how much stuff I had and they helped me to get everything needed.Matthew S.
Excellent customer service. Efficient and friendly. Highly recommend!Kenneth S.
Lock box did not work. We weren't able to get our rental until the next day.Bryan R.
The equipment was clean and ready to go although there was a decent chunk of tire tore from the sidewall on the rear passenger side.Noah S.
Great manger that was helping newer employees! Well done!DAKOTA T.
Great experience and customer service.Mary H.
The truck's A/C would stop blowing any time you drove over 40MPH. Therefore, we drive approximately 800 miles on the highway in 100 degree temperatures without the A/C blowing. It was miserably hot. We were offered a 10% discount for this. We were told it was "not foreseeable". Well the first time we went over 40 it happened and it happened any time we were driving over 40, so I can't imagine this didn't occur on the previous rental as well.Jason J.
Being able to pick up and drop off at any time helps....but one must have good phone coverage and battery there is a lot of pictures , verification etc.David H.
The mobile check in/pick up needs a lot of help. It was constantly signing me out of the website and wouldn't let me upload pictures. If you offer this for customers, you need to make sure it's robust enough to work effectively.Jacob W.
My overall experience was very smooth. The equipment was clean and in good order and dealing with the office couldn't have been easier.Michael B.
The lady worked at the location is RUDE and unprofessional! Bad experience!!joseph P.
The whole process went extremely well :-) our representative was the best she was so very very helpful!Karen G.
Service was excellent. The best uhaul or any other truck rental experience that I have ever had.Stephen W.
Put something in the10 foot truck to keep the dolly from rolling around.Thomas G.
Front end alignment problems pulling towards the right and a flat tire on the right hand side and no really good community serviceMisty S.