I was charged arround 75$ + 15$ Refueling for a Cargo van which i drove just 25km. how is this justifiable when You guys ad for 19$. Mobile pickup experience was terrible it wasn’t working probably then i had to wait on counter for 30mints. i got eventually 1 hours less. App wasn’t working properly.
Raghuveer S
24Hrs Convenience
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mississauga, ON L5B1N9
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Customer Reviews
- 3.5 Average Customer Rating
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The main issues are related to U-haul, not the location. There was damage to the emergency parking break handle, there was no way to upload a picture on the app, and I also noticed the cargo floor had some scratches. I decided to send an email and I was able to send one email, but the second email didn't work, probably because U-Haul is limiting the number of emails per rental, which in this case was not a good experience. I also could not find a general email address on the website. There was also an error on the gas gauge at pick up, which I reported on the app. I was charged insurance fee when in fact I did not select insurance at reservation, that should be refunded. At return I used the app and checked out but it never registered on the U-haul system, despite getting the final screen for checkout. I requested a call back for 2:45 pm which I never received. I tried to submit another call back and it didn't allow because there was already a call back that was logged, even though that was 5 hours after the agreed time and I had never received the call. Overall not a great experience at all, and I still expect a call back please for this rental.
salvatore cThe van should be cleaned regularly…was getting a bad smell inside the van.
Luxmee RHave the floorbed cleaned.
Desmond DCustomer service was subpar at this location. The attendant was on the phone the entire time while servicing me and was extremely slow as they were using one hand to go through the process and weren’t answering my questions. Additionally, they did not provide the 2 Dollie’s on my contract, when I raised the issue the attendant argued that there were no dolly on my order. He was adamant and went on about it for a few minutes. I looked up my contract and showed proof. They then gave me one dolly and said that this was all they had. I spoke to the manager who was also unpleasant saying “ What do you want me to do? That’s all I have. I am not a u-haul representative I just hand people the keys.If you are not happy with this just call u-haul and let them figure it out for you”. This experience was very unpleasant altogether. I ended up calling the U-Haul customer service line and was promised a refund for the 2nd dolly not received.
Akou V