My experience with U-Haul was extremely disappointing and not reflective of a professional business. Reservations are clearly absolutely pointless and useless, because I never got the truck I reserved a MONTH prior. The staff were equally unhelpful and liars, as I was repeatedly led to believe a truck was available at another location when it really wasn't. I was late for my move, and had to make 2 trips instead of 1, spending more in gas, and added unbelievable amounts of stress to an already stressful moving day. Horrible. I hope we can get more compensation for this horrible service and inconvenience. What was the point of booking a truck in advance if it wasn’t going to be there? And instead of calling to let us know it wasn’t available, we find out when we get there. What a joke. Simply unacceptable and pathetic from a company that has been around so long.
ANTHONY D
Mississauga Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5C1T8
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Customer Reviews
- 3.5 Average Customer Rating
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Great service from all the team Good job Thank you
LIVIU BInefficient. Terrible location. Trucks blocking other trucks. Online registry system requires internet and doesn't work if phone battery is low?? (Wierd). Absolute chaos. Almost gave up and left.
Lindsey KThe tyre was kept in ice for so long. Once it was used it broke flat on the road putting us at risk. Thank god someone on road told us that the inner tyre was flat and that we had to waste our time for roadside assistance for over 2 hours. On top of that, we were charged extra for the delay. When we repoted about this incident, it was promised that we will be contacted to get more information, no one called and we still paid full and extra cost for all this which happend.
Edwin JMy experience at this location was extremely disappointing for several reasons: 1. Although I had a confirmed reservation for 9:00 a.m., I was required to wait in line for approximately one hour before being served. 2. There were no seats available for customers waiting, which made the long wait even more uncomfortable. 3. I had prepaid for the truck rental, as well as a dolly and moving blankets. However, the staff was unaware of these additional items, and they were not placed inside the truck. As a result, I had to carry them myself afterward, which was both inconvenient and frustrating. 4. I originally selected a pickup location close to my home when making the reservation online. However, the pickup location was changed to a farther branch without proper justification. This resulted in additional fuel costs and unnecessary inconvenience. It raises the question of what the purpose of making an online reservation is if the pickup location can be changed unilaterally. While the truck itself was in good condition, the customer service and overall organization at this location were well below expectations. I hope this feedback is taken seriously so improvements can be made for future customers.
DANIEL V