I reserved my truck one month in advance, including a dolly, but unfortunately, neither the truck nor the dolly was available upon my arrival. After waiting for 30 minutes, an agent called me and gave me only two options: Drive 20 minutes to another location — which would have caused me to miss my elevator appointment for the move. Wait several more hours and then drive 10 minutes to yet another location. which also would have caused me to miss my elevator appointment for the move. I had no choice but to accept a smaller truck, which resulted in higher costs in both time and money due to multiple trips and a penalty for exceeding the reserved elevator time — not to mention the extra physical effort caused by not having a dolly. To make matters worse, I did not receive any compensation, not even a free insurance upgrade. I kindly request that you review this situation and consider a form of compensation for the inconvenience and additional costs I incurred.
JUAN P
Mississauga Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5C1T8
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Customer Reviews
- 3.5 Average Customer Rating
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Charge me alot for the gas i drove it only 25km i got charged 65$ took me lots of time to get the key and returning also and i did get the furniture dolly but i got charged for it
Bassel SBrakes were very bad on the rental truck
MATHEW DYour app and online check in service needs work - equipment was fine
Andy GI want to take a moment to highlight the incredible support I received from a truly remarkable person. She was there when I needed help the most, showing immense patience and kindness. I was so touched to see her arrive early in the morning, just to lend a hand to those in need. It would mean so much to me if you could recognize her efforts and perhaps consider giving her a gift as a token of appreciation. She was the only one working that day, and although I don’t know her name, her compassion truly stood out. Thank you for considering this!
ALEX R