The initial issues were that the app was not working, supposedly. I did receive help, but only after mulitple phone calls. I was not comfortable leaving a message as the voicemail stated “leave a message” and that is it - no reassurance it is the right business number. Then, I never received a text for a code to get the key. If I hadn’t been on the phone, I may never have been able to take the truck. The entire pickup process took more than 30 minutes. The vehicle had been wiped down, but has deep and dirt and debris throughout. Empty bottles under the seat and old ashes in the ash tray. Additionally, the truck ran very poorly on the open road, making my wife and I both nervous we would complete the move. Finally, when I returned to the location, I was locked out. Once again I had to call someone to give me instructions and open the large gates myself, to park the Uhaul truck and get my vehicle back. There is too much competition with better service on the market than to have to go through this with Uhaul. We are no longer customers of Uhaul and will never recommend them to anyone.
Ryan C
A&R Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moline, IL 61265
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Once you figure out the process its easy. Id use them in the future
Nicholas VThey were so helpful and I ended up needing more time then I had planned to move they let me have the truck longer with no extra charge which was very appreciated since I couldn’t afford to pay extra for. I had a great experience will recommend this location
Yecenia MUsed incorrect out Mileage and overcharged me.
ROBERT G1) Difficult location to find with no visible signage except the trucks themselves 2) Excellent friendly staff member, Robert Ayers, who assisted with pick-up 3) Truck leaked so our mattress became wet and soiled, very disappointed in this outcome.
Kurt W