The location, vehicle and staff were very good. Decent sized parking lot and friendly staff. The reason I am giving it a 2 star rating is more so the fact U-haul does not supply them with a spare key to just open the door. Even a cheap key just cut for opening the door, not for driving the vehicle. I started the truck and went outside to inspect the tires as a proper safety check and the door locked behind me. I was forced to aquire a locksmith on my own dollar $105 to open the truck door. Whereas U-haul offered a $200 fee to find a locksmith and not to cover the price of the service. It seems unreasonable a truck rental company does not require each vehicle to have a spare key.
Nikki R
Bharat Grocers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moose Jaw, SK S6J1L8
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe young lady who was attending us was just great.
penny wEverything went very smoothly. The equipment was clean, in good order and available.
Sandra ORep was unable to provide details about the length of truck that could go on the trailer. I ended up not being able to use the trailer at all.
Brent PThe drop off location has changed. It’s not at131 thatcher drive. It’s at Quiznos now. Please update your files
Ken C