We were told at time of pick up that we could drop off the truck at a different location. We got a call first thing in the morning the next day saying we had to pick up the truck and return it to the place we rented it. When we got there we were told something completely different. It was extremely confusing. We contacted uhaul customer service and the representative was not helpful or understanding about our situation. I was really disappointed in our service. We have used uhaul before and never had such a hard time.
Paulette B
Smoke Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morgantown, PA 19543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The computers weren’t working. It took forever to get my vehicle. I called ahead to make sure the truck I reserved could fit two passengers and they said yes. The one they tried to give me only fit one, and I had to make an issue of it. The one I reserved came back right when I got there and the gas tank was filled just above 3/4 of a tank. There’s no practical way to refill that accurately, so I ended up filling the tank. They then refused to give me any credit for that so I lost like $20 on that even though there was no way for me to refill it accurately. Horrible experience overall.
Chris BEverything was fine no complaints
Samuel EMobile experience was frustrating and did not work majority of the pickup and drop off
Kyler GThe 15 foot I reserved was not available when i went at my appointment time to pick it up. I was given a 25 foot instead. A lot of empty space in the truck when we were done packing, but at least i didn't have to wait an hour and a half for the 15 foot truck to be returned and available.
Joseph S