I’ve used this U-Haul location before with no problems — the truck was clean and ready, and the location itself is convenient. However, this time around, I had a frustrating experience with the mobile app check-in process. The app gave me trouble during check-in, and I ended up needing to call customer service — not once, but twice — and spent about an hour on hold total between the two calls. This significantly delayed getting the code to access the truck, which threw off my schedule. The location and equipment were fine, but the poor app experience and the lack of timely support made for a stressful start to my move. Hope U-Haul improves the mobile check-in process and support wait times soon.
KHALIL W
Par Mar Store 123
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morgantown, WV 26505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Just keep doing what you’re doing. Great experience!
ROBERT GJust a detail with the rear door, sometimes it gets stuck, but that's it. The rest is excellent, easy, communication, and recommended, considering it's my first time using U-Haul, very good.
ERICK ARandy and Tim, the staff at the Par Mor store, from where I rented the rental truck and other moving supplies were outstanding. They were both very courteous and provided an excellent service. They both understand very well the challenges associated with moving and prepared me well for the moving. Highly recommend using the services of the Par Mor U-Haul store when it comes to moving.
PIUS JTook over an hour to go through the process of picking the trailer up. I was quoted 240 after tax for the trailer due to a military discount. However, the guy charged me 400….and never told me the price before taking my card. So I assumed it would be what i was quoted. After viewing the receipt I saw it was for 400 dollars. The guy told me there was nothing he could do and I would have to ask on the backend. He wrote something down on the paper for me to show the guy on the backend.
JOHN F