I will be issuing a formal complaint once my trip was done. I placed a one way trip from WV to AZ on March 6, 2026 with a pick up at cheat lake U-Haul. I reserved the truck with a bench seat as three people were going on the trip. It cost me $1,300 with insurance and supplies, which I did not fully get. I got a call from a different dealership across town telling me they had my truck. I go there and the truck did not have the bench seat. They said I could understand grade to a 15ft, but the nearest was columbus, Ohio. Now, I had to pay $400 to take the 10’ truck to Columbus and get a truck with a bench seat. In Columbus, I paid $2,100 for the upgraded truck. So, I went from paying 1,300, which was refunded to then paying $2,500 because of U-Haul’s multiple mistakes. They also had me returning the truck back to St. Alban’s WV, which makes no sense as all my records show Tempe, AZ. I was offered zero compensation or discount, and was told I could put a crate between the chairs for the third person. If that was to uncomfortable, I was told a smaller lawn chair should fit. I would like to say they were joking, but the rep at the location and the lady on the phone said a chair should fit easily. Is this how U-Haul wants to be represented? To even indicate that type or seating with no seatbelt is beyond comprehension. That was from two separate U-Haul reps. As I said a formal complaint will be filed as paying $1,200 more is inexcusable especially when U-Haul botched a reservation made on March 6th.
BRIAN L
Par Mar Store 123
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morgantown, WV 26505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Smooth experience with no issues, just the way you want things to go.
Jenny NExperience was great Workers very helpful
Mary SStaff was friendly and helpful! Equipment worked as expected.
Tara SGreat customer service and very professional
Alan T