I rented a truck to drive 40 miles, I exceeded it, I think I drove 50 miles, I didn't receive the rental confirmation email or text message even though I gave my email, phone number and ID. Note: It didn't come out in my name, it came out in someone else's name. I requested delivery to the address and they told me I delivered it to the wrong address and charged me even more. I asked a customer service representative about a deposit that I would like to have, the first month would be free if I rented the truck. There was a mistake, I ended up reserving a storage unit. I was charged for a storage unit that I didn't use, in fact I wasn't even interested in reserving any storage unit. A short and simple trip caused me a lot of trouble and extra money that I wasn't counting on.
Carmella C
Robert & Sons Lawn Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morrisville, VT 05661
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Customer Reviews
- 4.0 Average Customer Rating
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The business of the client employees were very respectful also kind, Good term price,
Beth KThe location was closed, and the app likely did not work due to cell service issues. I chatted with the national to be sure I was set.
SHERI SHello, I didn't need any personnel help, being my drop off was after hours, the Uhaul app. was very easy to use and it took about a minute to check the truck in for drop off. Very easy !!!
Paul GTruck is pretty worn out and beat Battery is dead and needs to be replaced, caused an hours down time at the first stop. Once started had to keep the truck idling the rest of the day. Site was very helpful but this truck needs help. It did get the job done For me.
Robert W