The owner of this location attempted to swindle me into getting insurance, even though I did NOT request it on my reservation and I SPECIFICALLY verbally stated that I did NOT want insuranc. What he did was very dishonest and shady. He verbally told me total and had zoomed in the document on his iPad. He turned the iPad around to present it to me, which only showed the signature box AS BIG AS THE ENTIRE SCREEN. He then prompted me to sign it. I refused and said that I wanted to SEE what I was signing, and wanted a breakdown of the expenses. That's when he verbally told me the charges, which included the insurance I said I did NOT want. That was unbelievable to me. He tried to pull a fast one on me but I was not in a rush and he had done this same thing to my husband with a previous reservation, he he did not catch. So I was onto him. I am forced to assume that the owner of this location pockets the money every single time, or there is an incentive given from corporate as a reward for getting people to get insurance. It is a VERY DISHONEST TACTIC!! I do not trust this location.Ronald P.
Mount Joy Sunoco
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Mount Joy, PA 17552
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- 3.5 Average Customer Rating
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This location added on insurance that I did not select and did not want when I reserved it. Then I could not get in touch with them after the truck was returned. The phone number on Google didn't work. I sent my driver to pick up and drop off the truck and was not happy that insurance was added. Luckily, customer service made it right and corrected this issue!Ronald P.
See above comment section.Mary Ann D.
The staff tried to tell me I filled my tank only to 1/8 when it needed to be 1/4. My picture clearly showed the dial halfway between E and the halfway point which is.... 1/4. Still got charged $10 for a fuel discrepancy.Andrew K.
Service was really slow as employee had to use phone to complete and print documentation. A 5-minute service took about 20 minutes.Xochitl M.