The location and equipment were all above expectation, especially the clerk who was very helpful. However the check in and return process via the web and app were very frustrating. The web site would not allow me to capture a new photo, or upload one that I had taken myself. When I installed the app to complete the check in process, there was no apparent way to complete the check in process. When retuning the truck, I was able to use the app to capture the requested pictures, however the process was slow and frustrating to try and complete in a busy parking lot.
Timothy B
Naperville Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naperville, IL 60563
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Informative, and an easy pick up process.
ALEXIS PThe owner was very friendly and professional, check in and check out was seamless. The truck was brand new and very clean. Will definitely use their service in the future.
DAVID KThe staff where I rented were very nice. The truck worked out great. It was clean and I had no issues with the truck at all. Highly recommend.
KIP OIf I had known this was where we were going I would have chosen a different location. The location was not very nice, the whole process seemed so sketchy and it was a gas station and while we were waiting there was other people behind us there for the gas station and the guy was having me fill out forms through my phone while we were there standing with people waiting. There wasn't really clear directions and in future it would be nice to know that its a gas station we are getting the Uhaul truck at.
BIANCA T