Uhaul was awful. I originally booked one location. Your representative called me and moved me to a location nearly 30 minutes away due to 'maintenance issues' I was clear that I needed the truck by 8 am and was assured by your representative that I could use mobile pickup. When I arrived the app told me I had to call because of an availability issue. When I called, they told me that the previous rep was wrong and I couldn't get the truck by mobile app. Then they asked if I would wait an hour for the location to open after I had gone out of my way. When I said no, they sent me to a location 20 minutes in a different direction. Then when I asked if there would be some compensation, she said I could apply for the $50 refund and when I asked how, I was put on hold for 40 minutes. 40 minutes. Think about that. Then once someone finally answered, they said they couldn't process it and I had to talk to the location attendant when I returned the truck. That's ridiculous. When I did return the truck, the gentleman was incredibly helpful and understanding, bit said he couldn't process the refund. Eventually, after another 30 minutes of waiting on hold. I received my refund. I would add this, no one except the gas station attendant said sorry. No one at uhaul said, hey we messed up. And I don't believe anyone will follow up or call me to truly understand my frustration, but I am writing this to see is you will.
PETER K
Naperville Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naperville, IL 60563
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- 4.5 Average Customer Rating
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I didn't realize where I was going. It was sorry of dark. But the worker was friendly and helpful when I called with a question on my way to return the truck. It was good to be able to drop it off that night.
Ellen KThe truck needed work. There was a ton of wind noise in the cab. It was almost as though the windshield needed to be sealed. The A/C was extremely loud as well. I understand these trucks get beat up and overall, the truck was fine, but these two issues were obvious and obnoxious. I was glad I only drove 27 miles in it.
Darrin HThis gas station makes it incredibly easy, the guy is super nice, overall couldn't be better.
CYNTHIA HGreat job by Andy! This is what every location needs to be like.
Stephen R