You need to get your act together; it was unclean how to drop off the truck with little no signage. When I call the number on my contract, right under the address of the drop off, the person had no idea what to do! She was focused on the self storage side and not the truck side. Very frustrating.
MATTHEW K
Mini Mall Storage Gallatin Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37206
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Customer Reviews
- 4.0 Average Customer Rating
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Easy drop box drop off. we didnt interact with anyone.
Pascual FThe truck was not cleaned when I picked it up and the alinement is off have to hold the steering wheel at the 10 o'clock position to keep it straight and the speedometer is off by about 4 mph slower then showing
Brandon MMy complaints have nothing to do with the location! The truck that was rented to us was absolutely horrible. Of course, the things noted were not discovered until to late and we were already on the highway. This truck had NO heat or air conditioning. Neither worked at all! This was so frustrating as it’s February, and very cold! When chatting with a representative, all she told me is she would note it in my account. In my opinion, some type of compensation would have been much better. This made our 8 hour trip extremely frustrating. I am very unhappy with this rental and don’t plan to return to U-Haul.
CRYSTAL BI ordered a 15 foot truck, the customer before me locked the keys in the truck, so I arrived and was unable to get the vehicle I asked for. While things happen, I find it negligent that UHAUL didn’t even attempt to let me know. I could’ve been diverted to a different location (in advance) to get the equipment I asked for. Not to mention, none of the dollys or extras were in the new only 10ft truck I received. .
Kyndal K