The issue is that Navasota is not the location I requested when I made the rental. U-haul called the day before I was scheduled to get the truck and changed my pickup location from the one I had chosen (3 miles away) to Navasota, which was 25 miles away. Then I had to go to another Uhaul location to pickup up the furniture pads. Each location was fine and the personnel were polite. The issue is that Uhaul should have had the truck and pads in the location I requested for picking up the truck instead of making me drive over 50 miles to pickup up THEIR equipment. 1 star for Uhaul.
David P
Navasota Mirror & Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Navasota, TX 77868
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Customer Reviews
- 3.0 Average Customer Rating
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Did not like my experience at the College Station store, had the feeling she didn't want to rent her equipment to me since I was going one way, the size of truck and trailer she had several, so had to go 48 miles further to get equipment, had a very pleasant visit in Navasota,nice and friendly, when I told them my experience in College Station, they told me that they have that before from the College Station store.
JOEL Djack assist on bigger trailers.
Gilmar HI rented a 10' box truck for 1 hour and traveled a total of 10 miles. I added 2 gallons of gas, much more than I used. I was overcharged for 15 miles. Service was okay but I do not like being cheated.
CHRISTOPHER FIt was closed when we dropped off
MICHELLE A