The gentleman himself was so friendly and nice but. The service was not good. The place was closed, he wasnt aware that there was a uhaul renter. Said that the system was set up wrong to where that location wasnt a 24/7 mobile pick up. Either way he came back and got the job done. When I called uhaul customer service the lady was in a rush to get me off the phone and seem like she wanted to help me at all she transferred me to another lady and the second lady was very helpful and asked the right questions to take care of me. Either way I will never use the 24/7 uhaul again since that was such a mess.
Bahati M
A Plus Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Needles, CA 92363
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Customer Reviews
- 3.5 Average Customer Rating
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Owner was late opening his shop so didn't even get started until after pick-up time. Total check-in process took 1 hour. Uhaul process for check-in is a joke. Lots of BS taking pictures of Drivers License, pictures of trailer and so on. By the way, in a remote location like Needles, couldn't get a good signal so the process didn't even work properly I never was able to upload photos of the trailer. Shop owner had no other way to process the check-in so if we had not somehow gotten at least my license uploaded, not sure we could have completed the transaction. Owner did his best despite Uhaul defective process.
Craig WCan’t meet nicer people
ANTHONY FThey were great to work with . All the U-Haul people did their job great. Thanks . 😀
Bryan MThe location tried to charge us $1000 extra dollars, saying we didn't return the truck til about two and a half weeks after we picked it up. But we returned it the same day we picked it up. Thankfully, customer service fixed that for us. Wouldn't recommend renting from this location to anyone.
Kenneth T