Extremely inconvenient. 1 hour round trip to pick it up, when I'd booked a location 5 minutes away from my daughter's place.
Cynthia C
Sifax Global Canada Logistic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2E6T8
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Customer Reviews
- 2.5 Average Customer Rating
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No tools or anything even though i paid for them
AYMAN MVery difficult pickup. Instructions were not correct. Lock box code was incorrect. Had to phone for help. Then had to wait a long time for someone to call back with the proper code. And when you call, it is just some guy answering, not u-haul. Seems very sketchy. I thought maybe it was a scam. But I eventually got the keys. I was promised a discount for switching to this location. The discount never materialized. So I drove farther and therefore paid for extra mileage all for nothing. I would definitely not go to this location!
PAUL KIf i could give this location a lower rating than a 1-star rating, i would! Stay away at all costs. Tried to overcharge me for 3 times the amount, no one was there for pickup, a random guy was contacted to open the box to give me the truck keys. Gas tank wasn't even filled, about 1/8th left. and the truck was dirty inside and out! As for returning the truck! I was told to call a number at drop-off, which i tried, and got sent straight to voice mail, three times on 2 different numbers! Left the truck there and the keys in the box, but thankfully i took a picture of the Odometer to prove the total Kms traveld, and it helped me to prove that i did in fact return the truck when i was supposed to, and not 3 DAYS later like the invoice stated! U-Haul has always been great, but this location, NEEDS to be looked into and supervised!
Toufic B"I am writing to dispute an incorrect charge of $65 related to the fuel level on my recent rental. I drove approximately 90 kilometers, and I returned the van with the same fuel level as when I picked it up. I request that this charge be reviewed and a refund issued".
OMRAN J