I had a very disappointing experience with this U-Haul location, and I would strongly caution others before renting from here. I booked the vehicle online and provided all the required information in advance. Despite that, when I arrived, the vehicle was not ready, and the location appeared disorganized and unprofessional. The process was far more frustrating and inefficient than it should have been. The most concerning part of the experience was the billing. In my view, there were several inconsistencies between what I understood during the rental process and what appeared on the final invoice. The fuel level did not seem to be recorded accurately, the mileage information on the contract was lower than what I believe it should have been, and I was charged for approximately 54 km more than I actually drove. Before leaving the location, I specifically asked the staff member at the desk whether I would have to pay anything more than the initial estimated amount. She assured me that there would be no additional charge. I was therefore very surprised to later receive a final invoice that was more than $100 higher than the original estimate. When I returned to the location to ask for an explanation, the staff did not deny that there was a difference. Instead, they went through several calculations and eventually offered to refund only $20. I refused this offer, as it did not adequately address the issue, and I left the location feeling extremely frustrated by their attitude and by the way the situation was handled. Overall, this was a very negative experience. The lack of organization, the unclear billing, and the poor handling of my concerns left me with no confidence in this location. Based on my experience, I would not rent from this location again.
Wadid L
Sifax Global Canada Logistic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2E6T8
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Customer Reviews
- 2.0 Average Customer Rating
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Extremely inconvenient. 1 hour round trip to pick it up, when I'd booked a location 5 minutes away from my daughter's place.
Cynthia CNo tools or anything even though i paid for them
AYMAN MVery difficult pickup. Instructions were not correct. Lock box code was incorrect. Had to phone for help. Then had to wait a long time for someone to call back with the proper code. And when you call, it is just some guy answering, not u-haul. Seems very sketchy. I thought maybe it was a scam. But I eventually got the keys. I was promised a discount for switching to this location. The discount never materialized. So I drove farther and therefore paid for extra mileage all for nothing. I would definitely not go to this location!
PAUL KIf i could give this location a lower rating than a 1-star rating, i would! Stay away at all costs. Tried to overcharge me for 3 times the amount, no one was there for pickup, a random guy was contacted to open the box to give me the truck keys. Gas tank wasn't even filled, about 1/8th left. and the truck was dirty inside and out! As for returning the truck! I was told to call a number at drop-off, which i tried, and got sent straight to voice mail, three times on 2 different numbers! Left the truck there and the keys in the box, but thankfully i took a picture of the Odometer to prove the total Kms traveld, and it helped me to prove that i did in fact return the truck when i was supposed to, and not 3 DAYS later like the invoice stated! U-Haul has always been great, but this location, NEEDS to be looked into and supervised!
Toufic B