The pick location was off-the-beaten path, but I needed that size vehicle and there was no better alternative. One front tire had a sidewall tear and before I could use it all 4 tires had to be replaced due to 1 tear and 3 others too worn for safe use. In addition my contract use period changed several times, by unknown computer glitches and only found out after my drop off location called me to inform me I was over-due.
John K.
Bullwork Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Hazelton, BC V0J2J0
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Customer Reviews
- 3.5 Average Customer Rating
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We rented a 4x8 trailer no one was there and person didn't even know we were picking it up.Also said would fit a queen size bed,it did not.There was no option to get a bigger trailer as this was only size available on site.We we're not able to bring whole queen size bed down to our child 15 hours away.
keith D.Thanks Norm. It's been a pleasure doing business with you.
Julia C.Very accommodating. Made personalized arrangements to help us collect our trailer without hassle.
Brent I.Picked up the unit in New Hazelton. It was clearly not cleaned at all. Cigarette ashes in the tray it wreaked of BO. I did try to call it in as this was a contactless pick up. So I spent 2 hours cleaning the unit before I took it. Pictures were also taken. My original reservation made 1 month prior was disregarded and given away with no notification. I found out by trying to make modifications to my reserved unit and trailer online and noticed the trailer was no longer on my order. So then I had to go to New Hazelton BC which was 2 hours from where I lived to get the size unit I needed. They were accommodating at first and then after I picked it up I couldn't talk to anyone about the problems. Dropped off the unit in Langley. Argued with the guy tending to us. He was obsessing over the gas which I didn't care about as we were Trying to talk to talk to him about the cleanliness. HIS EXACT WORDS “it's not our problemâ€. Then proceeded to yell at me as I walked away “don't be rude to employees†multiple times to get attention from others around trying to get me to react.
Tianna A.