I hate this location. The staff don’t care at all, and requested items are rarely provided. Last time I paid for a dolly and blankets and neither were provided. I was able to bother a gas station attendant for a dolly, but was told there are no blankets, even though I paid for them. I was not refunded, and this delay cost me over $100 as I had movers waiting on me.
Jeremy G
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10027
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Customer Reviews
- 4.0 Average Customer Rating
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I'm very disappointed. I drove the truck for exactly 9 miles, and then I received a bill for 42 miles.
Anna KEverything was good
Ruthie JTruck was not assigned to my reservation in the app. Location should have opened at 9 AM but U-Haul employee was not there. Gas station owner however told Me to call U-Haul support, which was great because they assigned me a truck and I could get it without the Uhaul employee who was late to work.
Brian HThe cabin could’ve been cleaner, but it was just a six hour rental so I did not mind too much. I would’ve been concerned more experiencing this condition in a longer term rental
Grischa S