I could not access the mobile app at this siter and had to call the U-Haul in order to get the vehicle. Fortunately, the agent on the phone was very good and was able to complete the transaction in about 10 minutes. I had the same issue when I returned the truck. Also, I had rented the truck for one day and was originally charged for two days. It took me several phone calls to get the issue properly addressed.
WILLIAM C
Advance Pawnbrokers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were not prepared for the equipment I turned in. The old guy tried to get me to wedge the trailer into a parking spot for him because he couldn’t do it. Now he has the nerve to charge me for 2 gallons of gas when I had to drive a full day with my arm hanging out the window because of a broken mirror. I get unsafe, defective equipment and a $12 gas charge is my reward. So cheap and petty. That’s what I call poor customer service.
Gregory HGreat service all the way.. very accommodating!
SCOTT WGreat Experience!!
JEFFREY WThere was spots of blood on inside driver window/door trim. I was told a price online but then when I got there it was almost 60$ more. Yes they did fix once manger came over. My only issue was at drop off it said I owed for 30 miles over the allowed miles. Verberal I was told a day and 50 allowed miles. (My fault for not reading over the contract before signing but in my defense I was never shown anything so I went based off what I was told) To be honest I feel that "I got got" The 98$ I was told would be my total for a day and 50 miles + taxes and fees online WAS not the total when I went to pick up rental!! I don't like being lied too!
CHERYL B