Counter pickup not available, even when selected on website. Phone number on lock box goes to voice mail over and over. Took 40 mins to pick up and still U-Haul wanted me to use phone data to upload photos because they do t have a person available to do pickup. Issue dropping off had to call in and spend more time on two different calls just to check in, and the the shit on top of the pile I’m charged a gas fee for returning the truck with the same amount of gas I picked it up with.
brian f
Hectors Tires And Rims
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI was told to drop my key in the box... an hour later I recieved a cleaning charge on my card. The cab was clean except maybe some sand... as i moved to the beach. And the back was swept out prior to the return...
Cheri TNicole was very helpful and friendly.
Chris WThanks to the team at Hectors for greeting me and helping me out. Great customer service. Equipment was in great condition.
Shaun PI had trouble with the mobile app. The owner of the shop came and personally assisted me through the entire process. She made it easy for me to get going, she clarified all of my concerns, and she was so kind as I watched a transaction with the customer before me. I highly recommend Hectors Tire And Rims as an authorized dealer for U-Haul!!!!!! 5 ⭐️, and two 👍. If I could give more I would.
Kendra K