I made the reservation on the U-Haul app. When attempting to pick up the truck, the attendant told me the the Damage Protection Coverage and Roadside Assistance coverage were mandatory instead of optional. I told him my car issurance would cover it if something happened. First, he told me the computer wouldn't let him continue unless I agreed to the extra coverage. I went outside to call U-Haul. He eventually came out and told me his manager told him he could rent it to me. Even then, he kept up, saying you really need it. Repairs are really expensive. I felt this was a real Bait and Switch Scam. If your app allows the reservation to be completed without this optional coverage, why are your agents allowed to try to change the terms of the contract? The rear tire air pressure was low and the Dashboard was showing theTPMS warning.
John M
NRH Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Richland Hills, TX 76180
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- 4.0 Average Customer Rating
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Had difficulty locating the truck and word lock. Attendant in food mart did not know how to help or problem solve. She couldn’t leave the store to help with the trucks and locks located outside. I ended up having to call U-Haul for assistance.
Julie DEverything went well with the rental.
ALYCE MCompleted an after hours drop off and the place was well lit and inviting. Drop off was smooth and key box was easy to access
CRYSTAL Dwas good talking to the guy and he is so welcoming and his customer service is beyond expectations
HAVUGIMANA B