As I was dropping off the truck, the owner saw me and actually ran into his house (which is attached to the rental office) to avoid having to check me in. To make matters worse, I was charged an extra day rental - which is ridiculous as I dropped it off the SAME DAY as I picked it up. I had until Sunday, but dropped it off at 6:30pm on Saturday - I have sent my complaint to customer service but have received no reply or refund. U-Haul owes me $54.86
Flemming A
Towne Storage Woods Cross
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Salt Lake, UT 84054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
horrible experience. reserved a truck and appliance dolly in advance. made arrangements for time and hired mover to help move a fridge. when arrived at store, verified with employee that the truck had an appliance dolly since all plans depended on it. was insured there was one in truck. took truck and arrived at location with fridge to find no dolly. called office and got no answer. returned truck and was told by employee that there are no dollys at that location and that he advised I drive the truck to a different location to find a dolly. His suggestion required I spend time I don't have and money for miles and gas. I did my diligence, but the company failed. not only did i have to cancel my plans and not use hired help, the company insisted on charging me and refused to drop charge even though i didn't use the truck. I should have been compensated but instead, robbed. Managment is inaccessible. Customer service didn't help. Employee was rude. The manager chose to lose a customer over a rental charge he didn't deserve. Horrible company.
Daren PIt was great
Nancy BTrain staff to be able to educate on rental fees.
Everlin MExcellent personnel
Sharin V