Have the vehicle at the location requested. Don't go changing pick up locations 20 hours before pick up.
DAVID G
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norwich, CT 06360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The survey asked whether I would recommend this location but NOT would I recommend U-Haul. The location was fine but U-Haul really disappointed me. We reserved a truck in Colchester, where we live, to pick up furniture in Colchester, a total round trip distance of 17.1 miles (from google maps). We received confirmation and setup the purchase and pickup of the furniture. Then a few hours later we were informed we would have to go to the Norwich Ace Hardware to get the U-Haul truck. This resulted in a total round trip distance of 41 miles (from google maps). This resulted in an overcharge of $33.00. Also the truck had the Check Engine and the TPMS warning lights on.
Ellen FStop with the false advertisement. There were fees that were never mentioned or advertised on your box truck. The mileage went up twenty cents due to it being a weekend. So if I rented it on a Thursday instead of a Friday, Saturday or Sunday the exact trip would have been cheaper. I will never rent again and I will be sure to tell everyone my experience.
KAREN DThe agent was professional, helpful, and courteous. He was patient with the process, even though the since was down nationwide, he explored avenues to ensure I would get my rental.
Lorna MThanks quick and convenient
CRAIG L