It was a holiday and the facility was closed and no one there to help. The information I found online for returning the trailer when a facility was closed was not clear, not complete and frankly, confusing. I called the 800# and they were friendly but tried to be helpful but basically told me to just leave the trailer at the facility but there was gate to enter the facility and no other places to park outside the gate area. Overall my experience with U-Haul was positive but the drop off was stressful.
GREGORY L
Estate Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novi, MI 48375
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Old tired trailer. Clean, but run down. Doors misaligned and very difficult to close. Hardware to hold the doors open broken/missing. Disappointing
JEFFREY AVery good service excellent customer service
Baldish KThank you! Quick and very helpful.
Michael BVery friendly and helpful customer service!
Doug M