This location has ALWAYS provided top notch customer service. I have used them on 4 different occasions, ans will use them again.MIKE A.
Trailer Rental & Towing in O Fallon, IL at Quality Rental
(U-Haul Neighborhood Dealer)
O Fallon, IL 62269
Services at this Location:
- Mon: 9 am - 4 pm
- Tue-Fri: 8 am - 4 pm
- Sat: 8 am - 3 pm
- Sun: Closed
Special Operating Hours
- 4/27/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in O Fallon, IL 62269
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Pretty awesome experience!!Norman D.
Awesome customer serviceBrad D.
Nothing, this was quick and easy.Randall B.
the equipment was worn out. . The hitch stripped out and let the allowed the hitch disconnect from the trailer. this almost caused an accident and injury..thomas C.
Nothing at this timeearl S.
Great job. I wish you had more dealers like this. I will be back to rent from this location again and again.rick S.
Smells pretty bad. Couple working there seem bothered when we come in. Slight attitude and bite about them. Dog running around. Dimly lit. Fallen off since the change in ownership.jared E.
They where very nice and friendly people at this location. I will be back.rick S.
Very friendly and helpful.Karla R.
they were fantastic to rent from. highly recommend. and will use again.kathy K.
The first uhaul location, in Collinsville where we had made a reservation with had gone ahead and rented our item out regardless of that reservation. We had drive 20 minutes out of our way to this location (Ofallon Illinois) to get our item. The woman who runs this shop is rude, condescending and just and overall grouchy person. I would rather never have to talk to her again.eric H.
We where charged an extra $25 for a cleaning fee... I know I cleaned it out and put the Dolly in the cab. It was snowy and muddy so it could have gotten dirty from that and the "dirtiness" from that should not be counted against me. I cannot health the weather. But the man was very rude and very short with me. We turned in the truck on Sunday feb 21st a day early due to being harassed with texts asking where the truck was.Carole D.
No problems at all. Everything worked well.danial S.
Very kind and made for a great experience!Sandra W.
Great people. Knew there stuff. Would differentiate go back to this place. Loved it. Give them a ra.rick S.
We went there first and they said we could not rent for 2 days. We went to mailbox store and they said we could rent for 2 days. They said we would pick it up from the 1st store and return it to them. When we went to first store they asked why we would go to second store when we could get it cheaper from 1st store for two days. What??? Confused.... they said we couldnt have for 2 days....lonnie L.
I love uhaul to my movingdennis J.
Nothing. Great experience and very helpful!christopher B.
Highly recommend this location! Very helpful and informative! The easiest pickup and dropoff experience we've ever had!Rebekah C.
The truck we rented drove horribly. The steering was very dangerous, I couldn't drive above 40 miles per hour or the truck felt as if it was about to veer off the road. It served it's purpose, but the driving experience was my worst experience ever. The vehicle ðŸš— May had recently been serviced, but if I owned it, I'd request my money back.NATHANIEL J.
Very courteous and professional. In and out quickly.rick S.
RUDE, SHADY, NOT MILITARY FRIENDLY Go to location at 2294 IL-158, Belleville, IL 62221 instead. Let's start with these folks not seeing us till we re-parked our car to a different spot. Who cares if the lot is COMPLETELY empty. Add on that we only parked outside of a normal spot because they had a truck blocking all of the parking minutes prior. Get inside and show Military ID, because the Uhaul customer service rep said that we could get 10% off at the dealership. The lady said, "Only for active duty with one-way orders, but we'll see." Then suggests that we already got a discount because the Uhaul rep booked the 17' truck for us, as the 15' trucks were all taken. I would've rather had the 15' truck. We go to leave the lot, and the mileage was higher in the truck than what was stated on paper. Shady. We were charged by the mile. Also, the Uhaul rep stated that we could go over on our allotted time with a simple notification to the dealer. This was NOT the case. These people were very quick to threaten a late fee. Overall, very impressed with Uhaul's customer service rep, but all was lost when we arrived at the dealer. Moving is stressful enough without dealing with rude, shady people. Stay far away from this location, and go to the one on 158 instead. That guy is nice as can be.ryan J.
Great in-person customer service! Very helpful!MARILEE R.
I was charged a $15 gas fee even though I made sure to fill tank at a gas station a 1/4 mile away before dropping it off. When I tried contacting the company, no one will answer the phone. This is extremely unethical if not flat out illegal business practices and should be dealt with immediately.Nick B.