She was very nice and understanding when we told her about the prior experience with uhaul in anderson.SHERIDAN V.
Trailer Rental & Towing in Oak Grove, KY at AIC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Oak Grove, KY 42262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Great customer service, fast and efficient!SARAH M.
Location was hard to find and there was not clear directions on where I should park my return vehicle.Marie M.
She was very polite and patient. She got me set up and ready to go right away.Michael H.
WITH HOLDING COMMENTSJOHN R.
I have no receipt for rental or agreement or Ins purchase. Need to work on those & follow up when asked for a copy. Otherwise attendant was fast, courteous and professional. Thanks DavidDavid J.
I arrived 10-15 minutes before they closed. The lights were already out even though people were in there, with the doors locked, and I did not know where to park the truck. I had to call a few times to get assistance.Charria T.
The selection of equipment and product/service was top tier. The proximity of the location to the service area is also very good. The only problem is the layout of the location and access to vehicles. The limited area of the location makes it difficult for employees and customers to access and drop off vehicles.SCOTT D.
Maybe a sign that is visible from road.Ethan H.
I was told by u haul rep that it would be 20.00 extra each additional day ,was charged 40.00 at return ,Highway Robbery!ROBERTNATHANIEL H.
Some of The board panels light doesn't work.kodzovi-amenty V.
The only thing is the windshield wiper blade on the driver side was damaged and it rained close to arrival to my destination and made it scary due to the lack of clear visibility. Other than that everything was perfect from the moment I picked up the truck and the drop off location.EDGAR N.
Nothing, amazing staff and extremely helpful.JAMESWILLIAM M.
I went to one that was close to my storage. the guy did not say anything about insurance,, he charged me for it. No print out. Went to get it , no keys. Went across street, the young lady didnt have one (26), She looked up where there was one in Ky. It took over an hour to get a truck , that was pre reserved. the lady at Oak Grove was very helpful and friendly. I dont have internet on my phone. To download and do all that stuff w driver license.Dorothy M.
The appliance dolly was missing a strap so made it difficult to use so we really didn't even use it. Other then that everything was great.Francisco L.
It's been 2 days and I still haven't received the money I didn't useeric D.
Very smooth easy process. Takes some stress off of making a large move. Will use U-Haul in the future.Stephanie C.
Inside was clutter since it's a liquidation. Everything seemed a bit messy with our online order on the computer with the receptionist. But the man that helped us load was awesome!Thomas S.
Untrained staff did not know anything about insurances coverages for truck and trailer or roadside assistance in case of an issue during a one way trip. Equipment was dirty and personnel didn't even know what equipment was mine when I had it reserved for a month.Bryan J.
Customer service was poor and employees had an attititude about working there and that reflects on the overall service.jOHN B.
The whole rental experience was pretty good.Dale S.
Ensure that when you say I am going to leave your drop off location open for it to actually be open and not get assigned an area out of the way causing you to lose/ waste time and money And adds more stress to an already stressful move.Johnathon C.
Horrible experience. I was almost at destination and I got a flat. It took over an hour to get ahold of someone and more than an hour to get someone out to change the tire out. I did the chat for help and they said that when I return the trailer to tell them about the experience and get some sort of compensation from them. When I arrived, the uhaul workers did not help me at all. At all. They didn't even look at the contract and said I can file a complaint. Please help me. I was hoping to get a discount especially because when it happened I was only an hour away from my destination, I had two young kids in the car it was an awful time for us. Sincerely, Sandra Stites.Sandra S.
Good job continue the good work.Gregory G.
I had an appointment for 3:00 to pick up the truck. Was not able to pick up the truck till almost 4:00. Stood in the lobby for almost an hour. When i asked about the reservation guarantee promise, i pretty much got pushed aside.jacob F.