The owner was extremely rude. I reserved the truck for 3 hours. I arrived 15 mins after my reservation time started and I knocked on the front door of the business and no one answered for 10 mins. I saw a U-Haul truck driving from the back of the building and the driver told me that everyone was in the back. So I walked to the back and the owner was there. He didn't say hello at all. His first words were â€œAre you Jasmine?â€ I replied â€œyesâ€ and he said â€œyou're lateâ€. I was a bit taken back. Then he told me to go to the front door again and he'd open it. He seemed very upset. I told him my card was on file and he said that didn't matter. The truck was not reserved until I picked it up. At this point, I just needed the keys so I could meet my movers. He was very unprofessional and rude. It was truly unkind and unnecessary. I told him I would be back on time and he said that didn't matter because we could drop the key in the lock box. I said okay. We arrived 30 mins after my reservation time ended and he said â€œyou're late againâ€. I'm a bit confused. You said it wasn't a problem, so we didn't rush. Moving sometimes takes a bit longer than expected. He also told my friend that was with me to tell me to not come to his business with â€œmy attitudeâ€. I never had an â€œattitudeâ€. He's very unprofessional and I'm not sure why I was treated that way, but I do know I will never return. He should not be a franchise owner. I've used Uhaul for years and this is the first time I've been treated so rudely. He was also a large man and to speak to two small women like that? What's with the anger and aggression? I would not recommend this location. There are plenty of other U-Haul franchises that will treat you with respect as a paying customer.Jasmine S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Oakland Park, FL 33309
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- 4.5 Average Customer Rating
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Staff was super friendly and helpful, from pick-up to drop-off. Great job!Ralph C.
Wonderful Customer service and very understandingâ€¦ We likely recommend this location Thank you for being patienceOme H.
I rushed to arrive at the location before it closed so I would be able to drop the equipment off. I got there a few minutes before close at 5pm and the door was locked. I didn't feel comfortable leaving the truck there with the pads and cart in the back, but there were no other options available for me.DWAINE B.
Service was fast.Morteza A.