Well for one, we received the truck on empty. then we were charged "coverage" at the end and we didn't purchase any insurance. Secondly, we had to fill the tank from empty and therefore returned it on 1/4 tank (what we hadn't used). We should have received a credit for a tank of gas at the start. Finally, this station didn't have any working pumps (even though a gas station). Instead it had become a THC station with pot selling and wreaked of pot even when checking out. We preferred not to get high standing there checking out with our rental.
JAMES R
Ocala Quick Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocala, FL 34475
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Customer Reviews
- 3.5 Average Customer Rating
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Documentation efforts were doubled as it was completed in the app prior to arrival and had to all be re-entered at location.
Brian VVery satisfied with the whole experience !!!
Edward KU-Haul should not have truck rentals out of convenience stores. They have no supplies. During this encounter the clerk had to use a phone to do the rental contract. It kept crashing and he had to keep starting over. This was the third place I’d been to that morning to get a vehicle that I’d reserved at another location. A location that had the supplies I needed.
Elizabeth MUnrelated to the location itself - the truck that was available to me had a warning light on and I had to contact Roadside Assistance before even getting on the road. The ignition was also difficult to engage and I sometimes had to try several times before it would click. The gentleman at the Ocala Quick Mart was kind and efficient.
MEREDITH G