Trailer Rental & Towing in Odenville, AL at Odenville Discount Store
(U-Haul Neighborhood Dealer)

119 reviews

13518 US 411   Odenville, AL 35120

(205) 629-0380

Location Hours

  • Mon-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(205) 629-0380

13518 US 411
Odenville, AL 35120

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Odenville, AL 35120

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

119 reviews

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Rating:
3.0

A Uhaul sign would be nice, this drop off was in a gravel lot of a discount store/gas station. Was a bit skeptical of where to park.

KATHERINE S. 
Rating:
3.0

Get a Uhaul office out there. Quit making small businesses do your work for you. Those gas station employees don't even get extra compensation for uhaul rentals. The iPad system sucks and it's slow.

Michael F. 
Rating:
5.0

I have rented and returned here several times and they have always been perfect! I will continue to do business with them!

Anna T. 
Rating:
1.0

I asked for and selected the 15 foot truck. I only had to go 10miles with a couch and bed. There was a 15 foot truck there but my phone wouldn't load so the store owner went in the account I created for me and changed my order to the 26 foot truck without my knowledge which costed me $40 more. I didn't realize it at the time till the store clerk gave me the keys and it didn't work for the smaller truck. Went back in and said I payed for the small one the clerk said ‘these are the keys my boss said to give you' so I figured maybe something was wrong with the smaller one but it'd be the same price. After we loaded my furniture I got an email stating I was being charged $73.11 they would fix it when I went back the small truck was rented out to someone else. They could've let me know from the start and I wouldn't have gotten it bc I didn't have that much to spend. Will never go back and will let everyone know how shitty this place is.

Megan C. 
Rating:
5.0

The representatives were awesome and went above and beyond when I needed help and support.

CLIFFORD W. 
Rating:
3.0

While this location was a huge step up from where I got the UHAUL in the first place, it was still not a clean or inviting setting. The staff was helpful but not friendly. You could tell my presence was an inconvenience to their day.

Molly A. 
Rating:
5.0

Nothing!!

Antonio M. 
Rating:
2.0

I traveled less than 80 miles and paid $137.70 in addition a $41.40 fee for returning a truck an hour late after being told I could drop off at the location. The fees were above unusual and customer service after many calls told me I would get a refund for the extra day charge. I've used U haul many times as being a travel nurse and it's bad business to lose a customer over $41.40. You can improve for the next customer by being upfront about specific drop off locations and fees

MEOSHI C. 
Rating:
2.0

Truck was dirty took. Along time no dolly

Jacqueline J. 
Rating:
1.0

Got there to pick up truck and the lady working did not know how to do th U Haul paper work so I had to wait a hour to get my truck. Same way when I brought it back. Not happy with the service

Robert W. 
Rating:
4.0

The U-Haul that's hooked to the store at Odenville discount .the cashier don't know nothing about what to do when a person comes to pick it up,a U haul. she has to call her boss they need to be more up-to-date know what they're doing and be able to help the customer which without making a bunch of phone calls to find out the information for you. But overall they did go out of their way to help me and the boss on the phone did help a lot.

Deborah D. 
Rating:
4.0

The only issue I had was with the reservation, I called several days in advance and was told the cost for my rental would be $103.00, when I picked up the trailer I was charged $154.00. Did not have time to dispute before leaving.

Dennis L. 
Rating:
2.0

It took over an hour for the person to get me serviced. The problem was only one person in the location and she was always starting and stopping the process by waiting on other customers buying beer and cigs

MAX S. 
Rating:
1.0

Train the employees! Also fix your online systems. It took over an hour due to having to wait for the employee to load the Beer cooler and take out the trash. The location was also a 1.5 hour round trip from my home

Joe B. 
Rating:
1.0

As a drop off and pick up location, the gas station attendant prioritizes every customer above the uhaul customer. It doesn't matter how long you have to wait, you must hold behind any other person that comes in the door. This can make for a long wait time, as each new person that comes in the door is a priority above you.

Jon J. 
Rating:
4.0

N/A

marylin G. 
Rating:
1.0

I felt like I was bothering the employees by doing business with them. They were rude and very UNhelpful. I am having second thoughts of even using uhaul ever again if this is how I will be treated by trying to use your product. I even heard one employee say they wanted to find another job so they didn't ever have to work with uhaul again. This was about as sorry of service I have ever seen. I was told if I didn't park the truck in the proper location I would be charged $50 extra for parking in the wrong place. Of course no one came out and showed me where to park. I parked the truck in the spot I picked it up from so I better not be charged extra. I would rate the product and service lower but you did not offer a way to pick zero.

Mary T. 
Rating:
3.0

There was confusion on how much it was and I already had done it online. Got two bags of furniture protectors one was open and I did not pull them out and count the way he counted it looked like it had six but only three was in it. There know way of folding and getting them back in bag right need to find a better way of renting them Other than that U-Haul trailer was great as always

JOSEPH A. 
Rating:
5.0

The blinkers and break lights did not work.

Donald S. 
Rating:
3.0

Wasn't sure which lot to park the truck.

Debra B. 
Rating:
4.0

First, uhaul corporate customer service is a fucking joke. Second, most of the call center people are a fucking joke. Third, the lady at the odenville gas station is a fucking joke. Fourth, the drop off people were great!!!

Eric D. 
Rating:
3.0

Was told by attendant that if I did not back the vehicle in, I would be charged an additional fifty dollars. Otherwise, the customer service was great.

jesse M. 
Rating:
3.0

The rental truck and process was exceptional, but the pickup and return of the key took a long time— over an hour wait to return the key and receive confirmation. Staff was very kind.

Katlyn N. 
Rating:
3.0

The store wasn't very well maintained...older location that wasn't as clean appearing as I would have preferred, particularly with the current covid-19 environment. The store clerk was nice enough and seemed knowledgeable of how to complete the transaction.

Charles G. 
Rating:
3.0

They only had one person doing the uhaul and the convenience store. It took forever. They really needed another person there.

Sarah Y. 
No reviews have been submitted for this location.

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