I had reserved on line. The person at the store said he had to re-enter everything. I had requested the minimum insurance for $30 but was charged the higher $45 option. I picked up the truck at 3:06 and made it clear I needed it for 2 days. I asked specifically what time I needed to have it returned. He said to just have it back before they closed. I brought it back at 6:00 and the return was processed at 6:10. I was charged for three days. So, I feel like I was ripped off $44.99 (plus taxes) by this location. Of course, he did not offer me a receipt, but said it would come through email, so I was not able to question him on the charges. It just seems very underhanded to me.
Timothy P
Cancun Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Old Hickory, TN 37138
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Customer Reviews
- 3.5 Average Customer Rating
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I did find it odd that I picked this up at a gas station and returned it to a gas station and that when I picked it up and returned it I just got a nod from the attendant. No signatures were needed? I know we are moving towards a paperless society. But I thought I would have had to at least sign something electronically. The box truck was new and in pristine condition, drove like a dream, so I was very happy. Was not bad on gas either.
brenda oDifficult to understand shop keepers English. Extremely strong accent. Also, I’m requesting a call back regarding my bill. It seems I was overwhelmingly overcharged. Looking forward to hearing from you! Thanks, Edward, 615-414-8711
EDWARD TI picked it up from a store i frequent almost daily. The store owner is not the problem. They have two trucks, the first one had a tire pressure light on AND a visibly low tire. I asked for another truck, he said they both have lights on them. I chose the second bc i did not want to get stuck on the road with a flat tire. The store owner assured me if I got stuck uhaul would help but why rent trucks that both have issues. Cleanliness??? It doesn’t take too much to sweep out the truck from a previous rental, I know bc I had to clean it before I could put my couch in it. Uhaul, you’re a huge operation with a vast legal team. I don’t expect they would be on board with customers being given vehicles with known engine/operational issues. Had i had any issues that resulted in an accident uhaul could post a heavy price. When i told the owner that i had to clean the truck the response I got was, what do you expect for $19. I simply replied a safe reliable vehicle without known operational issues. I’m no attorney but as a legal aide to a very prominent one my opinion is Uhaul should change its practices and never rent a truck you know has lights ablaze on the dash, it makes you liable. I was so nervous driving it but had no choice then to drive the vehicle uhaul knew had issues. Shame shame shame. Kindly, Noah Raper
NOAH RTruck was outdated and dirty. The A/C didn’t work and was very uncomfortable to drive in
BYRON O