The truck I requested got switched at the time of pickup and was replaced with a smaller truck but I was charged the same cost. The app would not register our location so it took an extra 35 minutes to get the truck causing us to miss other appointments.
SIERRA M
Mega Saver Rentals LLC 144 Blondo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Omaha, NE 68154
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The check-in was smooth. There was low tire pressure on one of the tires. The store clerk had no idea where to inflate the tire. It would be good if the tire pressure are checked before renting the vehicles out. There was no dolly available even though it was booked for in advance. They forgot to give the pads, had to wait to get them to be brought out. My suggestion is to have them all ready in the store or the vehicle when they are booked in advance. I thought I had left something back in the vehicle. Even after leaving multiple messages, no one called me back. I then had to physically drive up to check it ! A simple phone call back by the store clerk after checking it would have been great.
JAYAN VChecking out and returning the truck was quick and easy.
JOEL JThe app is terrible and doesn’t always work correctly. This is the third time I’ve had issues picking up a truck which throws off the entire day of moving being behind schedule. Three different locations all have been a pain. The app reschedules to a different location than the one you previously selected. They can’t guarantee a truck so it’s pointless to reserve one. Phone customer service has a 30 min wait time and will tell you to call app support once you get someone then transfer the call. I miss when you could walk into a U-Haul location and rent a truck.
BRIAN CGet a non-rude and professional manager, one you can actually understand.
Dennis M