Extremely slow service and unavailable when I returned the vehicle so was charged extra.
Diane P
Mega Saver Rentals LLC 144 Blondo
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Omaha, NE 68154
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How U-Haul Reviews WorkThe truck was dirty inside and out including the cab. When I got to my loading destination was when I noticed how dirty the back was and the dolly was missing. I would like my money back please.
Lynda CTHE LOCATION ONLY HAS THE UHAUL PERSOIN THERE UNTIL PERHAPS NOON ON SATURDAYS- i HAD TO GO ONLINE TO RESERVE A TRUCK AND RETURN. i HAD TO COMPLETE THE PROCESS WITH THE UHAUL REP AND A C c STORE CASJIER BY PHONE- DIFFICULT GETTING THE KEY- ONCE i GOT THE KEY I TIED TO START THE TRUCK AND IT WOULD NOT START. THEY GAVE ME ANOTHE RUNIT AND IT WORKED OKAY. i HAD THE UNIT FROM ABOUT 13O PM AND RETUNED IT AT 450 pm WITH 13 MILES ON IT. i HANDD THE KEY TO ONE OF THE CSTORE CASHIERS - NO OTHER CHECK IN. THE NEXT MORNING I RECEIVED MY BILL BY EMAIL-- I HAD BEEN BILLED FOR 2 DAYS AND CHARGED FOR EXTRA INSURANCE COVERAGE I HAD SPECIFICALLY DECLINED IN MY ONLINE RESERVATION AND ORALLY DECLINED OVER THE PHONE WITH THE REP WHEN I WAS TRYING TO GET THE VEHICLE. SO $20 EXTRA AND $30 EXTRA FOR COVERAGE, I CALLED YOUR CUSTOMER SERVICE LINE AND SPOKE TO I BELEIVE HER NAME WAS MAVIS. SHE WAS QUITE HELPFUL AND ADVISED THAT THE $50 OVERCHARGE WOULD SHOW UP ON MY AMEX CARD IN 3 DAYS OR SO.
paul eWhen I picked up the truck, even though I had completed the reservation online the night before. I had to go through all of the options again with the person checking me in. When we went outside to pick up the furniture dolly, she drug it through the mud and the wheels were coated with mud. I refuse to take that one and made her pull out a new one that I carried around the mud. I had a 6 hour rental, returned the truck after about 5 hours and before the scheduled check in time and I handed the key to the same person that had checked me out in the morning and she stated "I will have someone check it back in because that isn't my job". It didn't get checked in until the next morning and I was charged for 2 days of rentals. I called the store and was told by the person that answered "I am the one that checked it in and I didn't charge you double for anything". I explained that the invoice was clearly showing double for every item and was told that "I can't do anything about that, you'll need to call U-Haul". I was also charged a 3 gallon fuel charge when I only drove the truck 8 miles. I called U-Haul and worked with customer service to resolve the billing issues. I will never rent from this location again even though it is only 5 minutes from my house. Their lack of customer service and over all bad attitude has made it clear to me that they do not value my business.
Todd KSee above
Michelle Q