Focus on the primary customer. When I walked in, there was no one in the store, but since this store was also a liquor market as soon as another customer walked in and was ready to check out the cashier would pause his interaction with me and then move on to the person purchasing from a liquor store and this went on on about three times.
ARIANDA C
Marks Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, CA 91762
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Customer Reviews
- 3.0 Average Customer Rating
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When I arrived at the location at the correct time to pick up my truck, there was a truck parked out front which I thought was mine. Someone else picked it up before I got there. When I went into the market, the gentleman told me that someone else had taken it! So I have very confused why he gave it to somebody if it wasn’t theirs. And then the two furniture dollies that I ordered he didn’t have and they might’ve been in the truck that I was supposed to get. So I could only get an appliance Dolly. I had to go through the whole process of renting again. And that was after my original pick up spot called me and told me they didn’t have the truck for me and I had to go to another city to pick up this truck. I’ve done U-Haul for many years and never had an issue. This experience was not great. Although the gentleman in the market was very very nice and accommodating, but it still wasn’t the equipment that I had originally rented. He also told me that if I had shown up five minutes earlier, I would’ve had the truck! Which doesn’t make sense because that was reserved for me.
SALLY YThe owner was very helpful. Enjoyed the cumbia tunes he was playing while I waited. Will rent from this place again.
JUAN TI had to ask for a receipt. I wasn't going to get one. You return at the checkout of a liquor store. Takes time when there is a line. Weird and unorganized.
KIMBERLY WThe customer services don’t have any experience working we people and don’t recommend this location any. Friends or family
ROSA C