The only good part of my experience with U-Haul was the lady I talked to from customer service I can't remember her name but I wish that I could she was extremely helpful in helping figure out my drop off location which was supposed to be in Shreveport Louisiana but the place I rented from with a huge language barrier thought that it was a one-way intown rental so I'm glad I had vehicle problems and had to drop it off at the same place I rented it from or it would have costed me a lot extra and I'm not talked to the lady in customer service so I guess long story short thank you for having people that speak English in customer service maybe you should employ that in your rental areas
Sean h
The Country Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange, TX 77630
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Customer Reviews
- 3.5 Average Customer Rating
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AJAY MCharged a extra day after trailer was returned 9am
TONY BCharges customers for insurance coverage even when it’s declined, tried to say everyone has to pay for it. When reserved it online put a 24hr rental & the old man at this location took it upon himself and put a 2 day rental (2 hours over 24 hrs) so we would be charged an extra day. The old man and Hispanic lady who you cant even under because she speaks little English are extremely rude.
Cary JFirst location you sent me i had reservations and they were not even open and yall did not honor your $50 guarantee. Then the next place there were alot of communication issues and the actual equipment was dirty and missing parts.
Kerri I