I rented a toy trailer for an event at 1 PM on June 27, 2026 I returned the trailer back to the same spot that I received it at 1 a.m. in the morning they did not check the dolly in until June 29, 2026 it was returned when it was supposed to be returned within 12 hours of usage. You’re trying to charge me another $208 after I paid $104.32 for the usage on June 27, 2026 I had to call the main office to dispute. These charges the vendor that had it El Chapo gas station failed to log in the trailer the next morning when it was brought in the night before.
DOMINICK T
El Cheapo Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Osteen, FL 32764
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Customer Reviews
- 3.5 Average Customer Rating
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Very accommodating!
Jerry WGood,
Daria ZFirst thing, they did not speak good English, I had a reservation, and had confirmed with the Daytona Beach location before driving the 23 miles (43 Mins) only to add an additional two hours to my trip because the system was down. I was able told to call in to U-Haul and complete the reservation myself. Ok, customer service was great, we completed the process on the phone, upload my drivers license, and I completed the payment as well. Now, I still can't get the trailer because the system down on the store end so they can't dispatch the equipment. While on hold with customer service, she contacts the regional manager to assist the store to complete the dispatch. Finally the system working, but now I have to pay and additional 12 or 14 dollars on their end, Card only, now their is a problem processing that payment. Finally the payment is received, now the equipment can be dispatched. Finally after two hours I am able to hook up. Now, 43 mins back to Daytona to start my six drive back to Georgia. I cannot complete trip because now I am exhausted. Due to the delay, I now have to get a hotel room to get some rest before the drive. Thanks alot!!!!!!!
JOSHUA HEverything was a disaster, they charged me more than the amount they told me, they gave me an incorrect name and canceled my reservation because of their bad service.
OSCAR G