I made my reservation months in advance and I purchased the use of a dolly (the kind with a back to support multiple boxes), but when I got there there weren't any left for me to use. I was able to use one of those ones that just a square with a hole in the middle on some wheels, but it's really not the same piece of equipment and not ergonomic to use. The staff members were extremely nice and helpful the entire time and were apologetic, but maybe they could get a few more dollys on site so this doesn't happen again. The truck itself was good to drive. The ignition hole for the key was a little finicky (the outer ring was loose and it wasn't in the exact right spot the key wouldn't turn), and the lever to switch gears was also temperamental, but the truck was otherwise perfect.
Erin C
Capital Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was clean and ready to go, which I appreciated. However, I was disappointed that the additional items I had reserved—such as the dolly and coversheets—were not available when I arrived. The staff simply informed me that they were out of stock, despite my booking them in advance. These tools would have been very helpful during the move. Other than that, the overall experience was fine.
Daniel RFront desk guy was super nice
Charlotte OClean the windshield, inside and out.
Frank CNothing to really improve
RONALD K