Trailer Rental & Towing in Pembroke, VA at Sandys Service Station & Storage
(U-Haul Neighborhood Dealer)

139 reviews

5419 Virginia Ave   Pembroke, VA 24136

(540) 626-7060

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 12 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 626-7060

5419 Virginia Ave
Pembroke, VA 24136

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 12 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Trailer Rentals

One-Way and In-Town Local Rentals in Pembroke, VA 24136

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

139 reviews

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Write a review
Rating:
5.0

Excellent assistance. Thanks

Michael B. 
Rating:
5.0

Great experience

Jeff S. 
Rating:
4.0

The pickup location in Pembroke was a well-run business with a very good person handling the rental. That said, we were supposed to pick up our rental truck at another location - 5 minutes from our house rather than 35 minutes drive from our house. This added an extra hour to our day, which was not good since we had to load the truck and then drive 4 1/2 hours to our destination. Even though we set up the truck reservation ahead of time, the desired truck was not available at the location of most convenience to us. You need to change your business set up so that trucks can be moved between locations so the desired truck is available to the customer at the location they desire. Your current set up is not customer oriented. Rather, it is anti-customer. I will likely not rent from Uhaul in the future, and will pass on my negative experience to my family and friends.

Ronald K. 
Rating:
5.0

Sandy is always wonderful to work with, I love that he comes out to make sure the mirrors are all lined up correct and helped me fill the tank up with gas.

Megan S. 
Rating:
5.0

Sandys Service Station was an absolute dream to work with! I had to travel a longer distance than my local u-haul store, but their hours were more convenient and the service more than made up for the extra miles.

Quade P. 
Rating:
5.0

Excellent customer service! Friendly staff and a very easy transaction!

Curt P. 
Rating:
5.0

Fix the internet site to make it user friendly.

Kerrie H. 
Rating:
4.0

Todo bien excelente

Rudy P. 
Rating:
5.0

The gentleman who helped me was wonderful! He came out and made sure I could see in my mirrors and was genuinely helpful.

Meg S. 
Rating:
5.0

My original location was a slum and probably a front for a criminal enterprise. Foodette in Fairlawn, Virginia. The new location was excellent.

Alex F. 
Rating:
5.0

Excellent service !

John S. 
Rating:
5.0

I had to arrange drop-off location with 30 min phone call with UHaul, after you changed my original dropoff location from Blacksburg to Roanoke VA (40 milers away).

Scott C. 
Rating:
5.0

Sandy was extremely nice and helpful.

Joe C. 
Rating:
5.0

Great staff.

Tim H. 
Rating:
2.0

I do not understand why the drop off was set to an area 20 miles away from my destination. There was very little indication as to how to handle the drop-off w/o any personnel.

Fred B. 
Rating:
4.0

the location was fine and this isn't a comment about the drop off location itself. I object to being made to pay for additional mileage when I was told to drop the truck off at a different (farther away) location than previously agreed to. I may consider other options in the future.

Alisande T. 
Rating:
5.0

I will do my best to NEVER use UHAUL again! I took the trailer to the designated drop off location and was refused. I then called customer service and was transferred 4 times. Customer services was horrible. I got no where over the phone so while I was on the phone I initiated an online chat. That person gave me a new drop off location 50 minutes away from the original location. I had to travel 74 miles (RT) out of my way to drop off the trailer. Our truck, with trailer in tow, was getting 12 miles per gallon. I requested some sort of reimbursement but NONE of the 5 people that I communicated with had any authority (I spoke with 2 managers”.. When we got to our second drop off, they couldn't even find us in the Uhaul system. The guy had to call. U-Haul has a computer system. You know how many vehicles are going to a certain area. It shouldn't be difficult to plan ahead do that the drop off location on the SIGNED CONTRACT is the customer's actual drop off location! We own a trucking company, we know that logistics can make this happen. I have been promised contact by a supervisor. I have little faith that this will ever happen.

David J. 
Rating:
5.0

They were great and friendly.

Isaac D. 
Rating:
3.0

Sandys Service station was closed on Saturday when I dropped off the rental.

david P. 
Rating:
5.0

sandy is the best Asset to your business

STEVEN N. 
Rating:
5.0

Awesome, friendly service. Would highly recommend them for uhaul rental.

David R. 
Rating:
5.0

GREAT service Thank Sandy for me steve

STEVEN N. 
Rating:
5.0

Excellent ownership, thank you!

Ashley S. 
Rating:
5.0

Very friendly and helpful. Highly recommend this location for rentals.

Dustin D. 
Rating:
5.0

Sandy was extremely courteous and helpful. Highly recommend his service center.

James S. 
No reviews have been submitted for this location.

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