Is it if it wasn’t for the photos that I took when I first picked up the truck and Hamilton with the gas at 218 miles to go on tank and then at the drop off location the photo was taken there 219 miles to go on the dashboard. I would have no recourse because I had to drop off location, they did not give me any paperwork. He said you have to call U-Haul for a receipt.
MICHAEL F
VIP Auto Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pocono Summit, PA 18346
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Customer Reviews
- 2.0 Average Customer Rating
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I would like to submit a complaint about my recent rental experience. The location was in very poor condition. The service was bad, the facility was very dirty, and the vehicle was also dirty at pickup. I requested a vehicle with a dolly and two dozen furniture pads. None of these items were provided, but I was still charged for them. I did not rent from the Tobyhanna location (1010 Tiffany Ct, Tobyhanna, PA 18466) because the vehicle I needed was not available there; however, the service and condition at the location I used were very disappointing. Please review this matter and correct the charges for the items that were not provided. Thank you.
Andres GEverything was great!
Melody HWe were scheduled for a 9am self pickup. The location was closed during normal business hours when we got there. There was no key left in the drop box. After an hour of waiting and calling customer service a gentleman showed up that knew the owner. We had to call the owner to confirm that we were picking up the truck and then the gentleman was given permission to go into the business and get us the keys. The truck was left blocked and had to be driven over a curb to get it out. I asked customer service about a uhaul guarantee and credit for the inconvenience and was not given an answer. There was no furniture dolly as requested which is understandable but a heads up would have been helpful. This location is the worst uhaul I have ever been to. It was a super frustrating experience. I worked at uhaul a few years ago and this would have been unacceptable at our location.
Jennifer CWhen we arrived at the location, parking was next to impossible because the area was extremely congested. I understand this is also an auto repair shop; however, it would make things easier if there were some order amidst the chaotic parking lot. We were inconvenienced and lost some valuable time since another U-Haul location fumbled our previous reservation that day. When we arrived for our replacement reservation and no one was available, it made the situation a bit more frustrating. We had to wait for someone else to assist us, which depleted the extra time we were trying to leverage. We had to wait for someone to get the truck for us because we couldn't get it ourselves. Despite the issues, things worked out in the end.
Michael S