Get rid of Kaitlyn North. I rented from the Bremerton location a few months ago and was erroneously charged for damages. I found Kaitlyn North to be a liar and a cheat. Despite Ms North’s deception, I was able to reverse the false damages she attempted to charge me. I submitted a complaint to U-Haul corporate, but no response. I have a very very low opinion of U haul in general, but this rental at this location was great.
Steve M
Gas And Deli Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Orchard, WA 98366
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Customer Reviews
- 3.0 Average Customer Rating
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They are unorganized. I walked in and told them I had a reservation for a truck and he put his finger up in my face and made a phone call. Then sets the phone down on the counter on speaker for me to talk to a uhaul rep. It was rude and took longer than it should have.
Christina PPrices are outrageous
RICHARD RLocation did not know how to dispatch vehicle. Sat around for over a hour after scheduled pick up time before truck was released to me, location did not help at all, after waiting originally for 25 min they gave me the customer service number and told me to call and try to figure out how to continue with the rental, I would have canceled the reservation if I wasn't in such need for the truck, would give zero stars if possible, will never rent or use storage services from uhaul again
Jordan GHad to drive 2 hrs out of my way to pick this up since it was not available at the location I ordered it from. Then I was charged for the gas too.
JEAN P