The uhaul representative â€œBillâ€ assaulted me. I have filed a police report.Ashley B.
Johnson Creek Market
(U-Haul Neighborhood Dealer)
Portland, OR 97222
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)
- Mon–Fri8 am–5 pm
- Saturday8:30 am–5 pm
- Sunday9:30 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97222
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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We went to go pick up our truck and they told us that all the gas has been siphoned out of their trucks but there should be enough gas to get to the gas station. We finished checking in got the keys and when we started driving, it completely ran out of gas and died right when we pulled out of the parking lot. We went back inside and told the guy who checked us in and he basically didn't care and completely acted like it wasn't his problem. He offered no solution or even tried to help. Eventually he gave us a gas can with a broken spout and I had to run and get gas. They put a new spout in when I came back and helped put the gas in the van. It was barely enough gas to get to the gas station. When we got to the gas station the gas attendant decided to check if there was a hole drilled into the gas tank because someone else earlier that day had a u haul with a drill hole. And who could've guessed? Our truck had a hole in the gas tank. We called the u haul dealer and he asked if we could use the van he had instead of the truck. We said yes because at this point it was already like 2 hours past when we were supposed to get the u haul and we had stuff to do. So we drove it back to the dealership. Which by the way is incredibly dangerous and ridiculous that we had to drive that. It completely put our safety at risk. We got the van and everything was fine. We returned it later that evening by the time we were supposed to. They did give me discounts because of everything that happened, which I appreciate. It just baffles me that they let us take a truck knowing there is no gas in them, let alone a drill hole in the tank. You think it would be their responsibility to make sure their trucks are in good working condition before letting people rent them and put customers safety at risk: But I guess not. The whole experience was literally the most stressful and worrying thing I have dealt with from a company. These people should not be renting uhauls to people.Tyler W.
Don't rip them off this place is a rip off do not rent from themKara C.
The store opens too late in the day. I wanted to pick up at 7:00 AM, per my contract with U-Haul. The store did not open until after 8:00. It was great otherwise.Todd M.
The Johnson creek market location is a glorious experience if I thought I was having an issue all I had to do was call the store they were very accommodating and resolved my issue without hesitationANDREW F.