Pick up location was like a vacant run down building. Parking lot was grown up with weeds and broken beer bottles were everywhere. I have used Uhaul many times over the years, and this is by far the nastiest and dirtiest location I have ever seen. There was nobody working at this location. The truck was low on gas and the inside of the windshield was just nasty, and had not been cleaned in a very long time. I had reserved and paid for 12 moving pads, which were not in the truck. Uhaul definitely needs to close this location.
Greg B.
U Call We Haul Tire Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prichard, AL 36610
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- 1.0 Average Customer Rating
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Great location spacious and great service
TIRRELL W.Either rent the equipment clean or don't charge a cleaning fee when it is returned in the same unclean condition it was when rented.
Jane S.The owners are extremely rude. We're very condescending because of my color. The worst experience I have ever had. I would not recommend this location to anyone. He got in my husbands face and asked him if he was a tuff guy and deliberately went out of his way to make our experience miserable. I feared for my child because of how unsafe and hostile the environment was.
Michelle G.I booked on line. When I went to the location I was sent to they did not have a trailer the size I needed that was road worthy. They sent me across town to pick up a trailer. The location was a tire shop. The trailer I was assigned did not have any working lights. Since I did not have any other options I had to accept that trailer. I had to hook up the trailer with not assistance. Since I had already booked and reserved on line I did not understand why I had to do all the booking all over again as though I had not dine any of the information already. This made me even 30 minutes later which put me a whole hour behind my moving schedule with the furniture loaders. When I go to Alexandria, Louisiana for a stop over, I took the trailer to U-Haul to have the lights repaired. The on-site attendant was very helpful, but when he was not able to complete the work, his boss ( the lady who owned the franchise) told him that he could not help me any longer and that I had to use emergency service. Emergency services found a location across town that was able tor work on the lights. After about 4 hours the techs determined that they it be faster to replace the entire wiring harness. They were able to get most of the lights repaired except the left turn/brake light for the remaining part of my trip to Dallas from Mobile. Emergency road service was very helpful, but the local dealers were not helpful at all. U-Haul needs a better system of empowering local agents to make sure their products are road-worthy or even back-charging for releasing a product that is not working properly. If I had any other options other than U-Haul I would have gone there.
David C.